Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Position: Italian Client Experience Representative
Work Arrangement: On-site (Lisbon, Portugal)
Start Date: Immediate availability preferred
Schedule: 24/7 rotating shifts (40-hour workweek, 8 hours daily)



Summary

Eager to kickstart your professional journey in Portugal? We are searching for client-focused Italian speakers to join our multicultural team based in Lisbon. Acting as the primary line of communication for Italian users, you will handle inquiries through telephone, email, and live messaging channels. This role is ideal for resourceful problem-solvers who excel in an energetic, collaborative environment.

Main Responsibilities

• Customer Care: Respond to incoming Italian user inquiries across calls, digital messages, and email with a polite, professional demeanor.
  
• Problem Diagnostics: Analyze customer issues, pinpoint core concerns, and deliver prompt, effective, customized support.
  
• Record Keeping: Rigorously document case details, support tickets, and resolution steps within internal CRM platforms.
  
• Target Achievement: Consistently hit key operational metrics, such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
  
• Skills Enhancement: Participate in ongoing training workshops to stay informed about product revisions, company guidelines, and operational procedures.
  

Candidate Profile

• Linguistic Abilities: Fluent or C1/C2 mastery in Italian (verbal and written); minimum B2 standard in English for team collaboration, training, and software operation.
  
• Flexibility: Readiness to work flexible, rotating 24/7 schedules.
  
• On-Site Requirement: Physical presence required at the Lisbon facilities.
  
• Work Rights: Valid EU/EEA citizenship, EU passport, or an existing Portuguese work authorization.
  
• Core Competencies: Excellent communication skills, active listening abilities, emotional composure under pressure, and a solution-oriented approach.
  

Remuneration Options
Option A: Local Package (Current Residents)

• Base Salary: €1,262.33 gross per month (distributed over 12 months)
  
• Housing: Independent living arrangements
  
• Ideal Candidate: Applicants currently living in Lisbon or wishing to secure their own housing
  

Option B: Relocation Package (Relocating Candidates)

• Base Salary: €1,059.00 gross per month (distributed over 12 months)
  
• Accommodation Provided: Private bedroom in a shared company residence, with basic utilities (water, gas, electric, internet) fully included
  
• Travel Benefits: Full reimbursement of incoming flight expenses after probationary period completion, plus complementary airport transfer
  

Employee Incentives

• Career Growth: Transparent promotion pathways into QA, training, or management positions.
  
• Paid Training: In-depth initial onboarding program fully compensated from day one.
  
• Workplace Culture: Inclusive, vibrant environment with team social events, recreational clubs, and group outings.
  
• Healthcare: Complimentary private medical coverage following 6 months, alongside access to mental health support.
  
• Local Perks: Enjoy Lisbon's sunny climate, coastal scenery, deep history, and lively urban lifestyle.
  

How to Apply
Send an updated resume in English or Italian. Promising applicants will be contacted quickly by our talent acquisition team for an initial phone screening.