Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Title: Italian Customer Assistance Specialist
Onboarding: In-person (Lisbon, Portugal)
Start Date: Immediate availability preferred
Hours: 24/7 rotating schedule (40 hours weekly, 8 hours daily)

Role Summary
Looking to establish your career in Portugal? We are recruiting customer-focused Italian speakers to join our multicultural team in Lisbon. Serving as the primary point of contact for Italian-speaking clients, you will resolve user inquiries via telephone, email, and digital chat. This role is ideal for proactive problem solvers who excel in a energetic, team-oriented workplace.

Key Responsibilities

• Customer Contact: Manage inbound Italian client inquiries across phone, email, and live chat using a respectful, professional tone.
  
• Problem Diagnostics: Identify client concerns, pinpoint root issues, and deliver quick, accurate, personalized solutions.
  
• System Entry: Maintain precise logs of user interactions, support tickets, and resolution steps within internal CRM platforms.
  
• KPI Metrics: Consistently meet performance targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
  
• Continuous Growth: Participate in routine training sessions to stay updated on product modifications, company rules, and daily procedures.
  

Requirements

• Language Proficiency: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software usage.
  
• Availability: Willingness to work flexible, rotating 24/7 shifts.
  
• Location: In-person attendance required at the Lisbon office.
  
• Work Permit: EU/EEA citizenship, EU passport, or a valid Portuguese work permit.
  
• Core Competencies: Excellent communication skills, active listening, calm under pressure, and a solution-oriented mindset.
  

Remuneration Options
Option A: Local Plan (For Local Residents)

• Base Salary: €1,262.33 gross monthly (paid across 12 months)
  
• Housing: Self-arranged accommodation
  
• Best For: Candidates currently residing in Lisbon or looking to manage their own housing
  

Option B: Relocation Plan (For Candidates Moving to Lisbon)

• Base Salary: €1,059.00 gross monthly (paid across 12 months)
  
• Housing Included: Private bedroom in a shared company apartment, with basic utility bills (water, gas, electricity, wifi) fully covered
  
• Travel Benefits: Inbound flight cost reimbursement upon completing the probation period, plus airport transfer service
  

Perks & Benefits

• Growth Opportunities: Clear career progression into QA, training, or management positions.
  
• Paid Onboarding: In-depth initial training program fully compensated from day one.
  
• Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports groups, and team activities.
  
• Health & Wellness: Free private health insurance after 6 months, plus access to psychological support services.
  
• Location Perks: Enjoy Lisbon's warm weather, coastal lifestyle, rich history, and vibrant local culture.
  

How to Apply
Submit an updated CV in English or Italian. Suitable applicants will receive a prompt follow-up from our talent team for an introductory phone interview.