About You and The Role
For more than a decade, Zipline has built a mission-driven team across Kigali, Muhanga and Kayonza. As we continue to scale, the People Partner will play a critical role in shaping the people strategy that enables our teams to perform, grow and deliver impact.
The role will span talent development, workforce planning, strategic partnership with senior leadership on organizational growth, benefits strategy, and shaping a culture that reflects Zipline’s values and ambitions.
Our goal as a People team is to deliver a consistent, high-quality employee experience that builds trust and enables performance as the business continues to grow. The People Partner will be deeply embedded in the organization, bringing strong business context and sound people judgment to the growth ahead.
What You'll Do
- Develop a deep understanding of the business and the unique challenges of scaling Zipline’s operations across Rwanda.
- Partner closely with operational leaders to strengthen team effectiveness, execution and accountability.
- Champion Zipline’s culture and values, embedding them into engagement, coaching, development and performance conversations.
- Partner with leaders on workforce planning and organizational design to support evolving business needs.
- Strengthen onboarding for new hires and internal transfers, ensuring leaders have clear and effective integration plans in place.
- Enable a culture of timely, clear and actionable performance feedback across teams.
- Provide direct, constructive feedback to leaders against Zipline’s leadership expectations.
- Lead performance calibration and compensation review processes with consistency, fairness and rigor.
- Design scalable People processes that are fit for Zipline’s operating environment.
- Support compliance with applicable labor laws and manage employee concerns and investigations with discretion, objectivity and appropriate legal partnership.
What You'll Bring
- 5 to 8 years of experience in a People or HR role.
- Ability to build trusted relationships across all levels of the organization.
- Sound judgment on how to lead organizational change and improve team effectiveness.
- Ability to identify and resolve complex people and team dynamics.
- A visible, approachable presence with a strong pulse on the day-to-day employee experience.
- Confidence delivering clear, direct and constructive feedback to leaders.
- Ability to simplify complex issues and translate them into practical solutions.
- High discretion when handling sensitive people information.
- Ability to operate impartially and objectively.
- Organized, dependable and comfortable working with a high degree of ownership.
- Legal right to work in Rwanda.
- Ability to travel frequently to Muhanga, Kayonza and internationally as required.
What Else You Need to Know
Please Note
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.
Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.
If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at [email protected] upon receiving a suspicious offer or claim.
