Billing Team Lead

Why join us? 

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.  
 

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. 

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.  

What you'll do:
The Billing Team Lead is responsible for overseeing the daily operations of the Billing Department. This role provides leadership, guidance, training, and support to billing specialists while ensuring accurate claim submission, timely reimbursement, regulatory compliance, and exceptional customer service. The Team Lead serves as a subject matter expert for billing processes, payer requirements, and revenue cycle management activities.

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM EST. This is a fully remote position with occasional travel, approximately 1–2 times per year.

As an Billing Team Lead, you will be responsible for:

Leadership & Team Management 

• Lead, coach, and support DME Billing Specialists to achieve departmental goals and performance expectations.

• Provide ongoing training and mentoring for new and existing team members.

• Monitor workloads and assign tasks to ensure efficient operations and timely claim processing.

• Conduct quality reviews and provide constructive feedback to improve accuracy and productivity.

• Assist management with performance evaluations, employee development plans, and staffing recommendations.

• Serve as the first point of escalation for billing-related issues and complex account resolutions. 

• Promote a positive, collaborative, and customer-focused work environment.

Billing & Revenue Cycle Operations

• Oversee the submission of clean claims to Medicare, Medicaid, commercial insurance carriers, workers' compensation plans, and other payers. 

• Ensure claims are processed accurately and within established billing timelines.
• Monitor and resolve claim rejections, denials, and payer edits.

• Analyze billing trends and identify opportunities for process improvement and revenue enhancement.

• Review aging accounts receivable and prioritize collection efforts to ensure initial billing is timely.

• Work with internal departments to resolve billing discrepancies and documentation issues.

• Ensure appropriate modifiers, authorization requirements, and billing practices are applied.

Compliance & Quality Assurance

• Maintain compliance with Medicare, Medicaid, HIPAA, DMEPOS, and payer-specific regulations.

• Monitor changes in billing regulations and communicate updates to staff.

• Conduct routine audits to ensure billing accuracy and policy adherence.

• Assist with internal and external audits as needed.

• Support departmental quality initiatives and corrective action plans.

Reporting & Process Improvement

• Track and report key performance indicators (KPIs), including: 
• Claims billed
• Clean claim rates
• Denial rates
• Accounts receivable aging
• Cash collections
• Productivity metrics
• Analyze trends and recommend workflow improvements. 

• Participate in cross-functional projects to enhance billing efficiency and customer satisfaction. 

• Develop and update departmental policies and procedures. 

Key Responsibilities:  

• Assist the Funded Collection manager in overseeing the daily operations related to Funded Collections. 

• Act as a resource for the team; answer questions and provide recommendations for the resolution of issues as requested. 

• Respond to escalated issues involving customer inquiries, sales staff concerns, and third party payers. 

• Work complex claims, issues, and accounts.  

• Review write-off requests and provide to the Funded Collections Manager for approval. 

• Provide regular communication to the Funded Collections Manager regarding collections.  Communicate payor trends as well as complex issues discovered. 

• Train and coach Funded Collectors.  Provide the Funded Collection Manager with input on employee performance. 

• Where needed, work with the Funded Collections Manager to create processes and/or templates for the Funded Collectors. Examples include: Create templates to be used in the appeals process (i.e. letters to be used during the different stages of the appeal process and/or in response to typical appeal situations).

• Create training for new hires.

• Create training/guides for other departments in order to facilitate understanding of information needed for collections and the collection process in general.

• Monitor the collection process, which includes:

• Regularly reviewing outstanding accounts receivable balances for all Funded Collectors to verify that work is performed in accordance with policies and procedures, providing feedback to the Funded Collection Manager on findings.

• Ensuring collection activities on accounts are entered accurately into the collection system.

• Attending quarterly audit results meetings and assisting in brainstorming solutions to any audit issues, as needed.

• Work collaboratively with other team leads and managers, especially the Manager of Funded Billings and Cash Posting, the Funding Team, and the Contracting Team.

• Actively engage in process improvement initiatives (especially technology improvements) to enhance the department’s performance and develop and monitor the implementation of new policies and procedures.

• Provide educational support on the collection process and represent the team during inter-departmental meeting and training sessions. 

• Perform various other duties as assigned. 

Minimum Qualifications:   

• Minimum 3-5 years of healthcare billing experience required. 
• Preferred DME billing experience.
• Prior leadership, mentoring, or supervisory experience preferred. 
• Experience with Medicare, Medicaid, and commercial insurance billing. 
• Experience managing billing denials, appeals, collections, and reimbursement processes. 

Knowledge, Skills, and Abilities:

• Strong knowledge of DMEPOS billing guidelines and payer requirements. 
• Understanding of HCPCS coding, modifiers, authorizations, and reimbursement methodologies. 
• Proficiency with billing software, EMR systems, payor portals, and Microsoft Office applications. 
• Strong analytical and problem-solving skills. 
• Excellent collaboration, organizational, communication, and interpersonal skills. 
• Ability to prioritize multiple tasks in a fast-paced environment. 
• Ability to maintain confidentiality and compliance with HIPAA regulations. 
• Strong attention to detail and commitment to quality. 
• Ability to work in a fast-paced environment and handle multiple tasks at the same time 
• Able to maintain composure and professionalism under stressful situations 
• Ability to lead change management initiatives 

Physical Requirements 

• Ability to sit for extended periods while working at a computer. 
• Ability to communicate effectively via phone, video conferencing, and email. 
• Occasional lifting of up to 15 pounds may be required. 

Apply today! 

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled