Customer Order Specialist

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

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We’re looking for a Jr. Customer Order Specialist to join our Order Management Team in Tokyo, Japan.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society.

You’ll be responsible for communicating with customers and delivering a verity of requirements and needs.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• 受注入力及び管理

• 受注内容に基づき在庫および供給状況を確認し、最適な納期・出荷提案を策定

• サンプル及び代品の手配、返品・赤伝・黒伝処理

• 顧客マスターデータの管理

• 配送及び受注に関する問い合わせ対応

• 在庫・納期確認、顧客のニーズに応じて納期調整及び管理

• 出荷手配業務

• 月次に売掛金の確認

• 在庫移動処理等その他の関連業務をお願いする場合があります

• Checks availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations

• Monitors digital sales order creation process on a daily basis

• Accepts and validates sales order by checking references and validating relevant information

• Screens orders for commercial correctness.

• Responds to customer questions and complaints regarding deliveries and order processes through various channels.

• Manages manual order creation for complex projects and customer’s orders from external EDI.

• Manages sales orders for delivery, including truck arrangements, being the keyperson to coordinate between sales, customers and 3PL warehouse.

• Manages customer master data

• Process samples/replacement deliveries, returns, debit note and credit note

• Monthly monitoring of billing to customers, resolve discrepancies if any, to ensure correct and accurate billing.

• Any other ad-hoc tasks where required.

Your qualifications

• オーダーマネジメント業務の実務経験（1〜3年）

• 短期大学卒以上

• 顧客志向が高く、カスタマー対応に強みがある方

• SAPの使用経験、またはMS Excelの知識・スキルを有する方（尚可）

• MS Excelの実務スキル、およびERPシステムの使用経験（SAP経験者歓迎）

• 細部まで注意を払える方で、チームワークおよびコミュニケーション能力に優れた方

• 日本語ネイティブレベル、英語ビジネスレベル

• 1-3 years of experience in order management

• Junior college graduate and above

• Strong customer orientation

• Knowledgeable in using SAP, MS Excel is preferred

• Knowledgeable in MS Excel and experience using ERP system, preferably SAP

• Meticulous, team player and good communication skills

• Native Japanese level and Business English level

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.