Sr Internal Communications Consultant

Department:

Communications & Brand Reputation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Bring strategic insight, trusted counsel, and Heart to the communications that move Southwest Airlines forward. As a Sr Internal Communications Consultant, you’ll advise Executives and Senior Leaders, shape strategies for critical business priorities, and translate complex information into clear, compelling messages that connect with Employees. You’ll anticipate communication needs, use data and Employee sentiment to strengthen your approach, and bring Teams together to deliver aligned storytelling across internal, external, and digital channels. From preparing Leaders for high-impact moments to guiding communications during times of change or crisis, your expertise will help build trust, influence decisions, and turn strategy into action.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Serve as a strategic advisor to Executives, Senior Leaders, and stakeholders by providing expert communication counsel on critical business issues, enterprise initiatives, and reputational opportunities or risks, including anticipating and identifying communication needs before they arise and building proactive strategies to address
• Develop, lead, and execute comprehensive communication strategies and plans that align with Company objectives, determining tone, message, and channel for internal audiences
• Strategically assess when external or social implications require involvement from other Teams, and partner with External and Social Communications Teams as needed to shape and deliver aligned communications. Anticipate and surface communication challenges, analyze metrics and Employee sentiment, and deliver actionable, data-driven insights and recommendations that strengthen impact, expand reach, and align communications with business priorities
• Support Senior Leader communication platforms, including key messages, speechwriting, engagement prep, and proactive storytelling
• Lead internal communication strategy during times of crisis, providing rapid, high-quality guidance to protect reputation and ensure transparency with Employees
• Partner across functions to drive integrated communication strategies that ensure consistent, effective storytelling across internal, external, and digital channels
• Mentor junior Team Members and contribute to thought leadership, methodologies, and best practices on communication and engagement trends
• Build strong, trust-based relationships with internal and external partners, influencing without direct authority to achieve aligned outcomes
• Develop and deliver compelling reports and executive-level presentations that synthesize complex information into clear narratives, telling the story behind the data and shaping recommendations that influence senior decision makers
• Monitor industry, media, and communication trends to adapt strategies and maintain Southwest’s leadership in innovative communication
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of communication strategies, tactics, tools, and their execution across diverse audiences
• Skilled in written and verbal communication, including production of Executive-level materials
• Skilled at analyzing complex information, identifying challenges, and recommending clear, actionable solutions
• Skilled in public speaking and presentation, including comfort in front of Executive audiences and media
• Ability to anticipate challenges, adapt quickly, and lead through ambiguity and crises
• Ability to influence and advise senior stakeholders with confidence and diplomacy
• Ability to connect communication to business outcomes utilizing strong business acumen
• Ability to mentor, provide thought leadership, and contribute to team development

Education

• Required: High School Diploma or GED

Experience

• Expert-level experience, expansive and far-reaching knowledge in:
  • Communications strategy, executive messaging, public relations, and crisis communication
  • Leading cross-functional, enterprise-level communication projects

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to travel periodically as needed
• Must be willing to work outside of 8-5 hours as needed depending on the needs of the business
• Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

Pay & Benefits:

Competitive market salary from $125,900 - $139,900* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

 

Benefits you’ll love: 

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

 

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Comp

any.

Southwest Airlines is an Equal Opportunity Employer.
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