- Salary
- $2k – $4k
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Director Of Agency Operations (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $2,000 – $3,500 USD/month
Schedule: Monday – Friday, requiring substantial overlap with US business hours
Job Overview
Service Architecture, Scoping & SOW Standardization
-
Audits existing service offerings, client proposals, and Statements of Work (SOWs) to establish standard deliverables, timeline expectations, and estimated hours.
-
Builds reusable, modular SOW frameworks that maintain custom client flexibility while defining clear operational scope, assumptions, and delivery cost baselines.
-
Eliminates ambiguous scope definitions to mitigate delivery bottlenecks, scope creep, and margin erosion across all active accounts.
Delivery Operations & Resource Capacity Planning
-
Establishes standardized project structures, task dependencies, and workflow templates inside the agency’s central project management system.
-
Architects an agency-wide capacity and resource forecasting system—establishing realistic billable hour targets, identifying over/under-utilized teams, and guiding hiring/contractor decisions.
-
Implements robust project tracking mechanisms to identify stalled work, risk factors, and missed deadlines without requiring constant executive oversight.
Time Tracking, Utilization & Profitability Reporting
-
Establishes clear time-tracking protocols and categories to drive team adoption and track actual vs. estimated hours across clients and service lines.
-
Builds comprehensive reporting dashboards to evaluate gross margin and net profitability by client account and service offering.
-
Conducts recurring profitability reviews with executive leadership, translating operational metrics into strategic recommendations regarding pricing models, team staffing, and service offerings.
-
Oversees the broader agency operating ecosystem, including operational tech stacks, process documentation, contractor workflows, and cross-functional leadership alignment.
-
First 30 Days (Understand): Audit service offerings, project structures, and capacity data; conduct team interviews; deliver a comprehensive Agency Operations Assessment.
-
First 60 Days (Design): Design the foundational operating system, including a standardized service catalog, estimated hour benchmarks, capacity planning models, and profitability calculation methodologies.
-
First 90 Days (Implement): Roll out standardized project structures, time tracking, capacity reviews, initial client profitability dashboards, and team operational training.
-
First 180 Days (Optimize): Refine delivery hour benchmarks based on historical data, forecast long-term resource needs, reduce scope creep, and integrate quarterly operational planning into leadership rhythms.
Required
-
Agency Leadership Experience: 5+ years of overall professional experience, including 3+ years specifically in agency operations, delivery operations, resource management, or project operations inside a digital marketing or advertising agency.
-
Full-Chain Operational Architecture: Proven track record building resource planning models, capacity forecasts, service catalogs, SOW frameworks, and project profitability reporting from scratch.
-
Analytical & Spreadsheet Mastery: Advanced data analysis skills with high proficiency in financial modeling, utilization tracking, and margin analysis using spreadsheets and BI dashboards.
-
Systems & PM Platform Admin: Experience administering agency project management, resource management, and time-tracking platforms (e.g., ClickUp, Productive, Teamwork, Harvest, Float, Kantata/Mavenlink, Asana).
-
Cross-Functional Communication: Exceptional written and spoken English skills, capable of communicating with authority across delivery teams, account leaders, and executive leadership.
-
Schedule Availability: Full commitment to working remote hours with substantial daily overlap with US business hours.
Preferred
-
Direct experience supporting multi-disciplinary client delivery teams (creative, strategy, paid media, content, PR).
-
Experience maturing a growing agency from informal operating models to structured, data-driven delivery ecosystems.
-
Executive Leadership Autonomy: Direct ownership and authority to build and shape the agency's primary operating system.
-
Competitive Compensation Package: Executive contractor compensation tailored to LATAM talent.
-
Strategic Growth Position: Foundational role reporting directly to agency leadership with long-term organizational impact.
-
100% Remote Infrastructure: Predictable full-time commitment executed remotely within a high-growth US digital agency.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
