Organizational Change Management Lead - DTS067

The Organizational Change Management Lead will be trained in Prosci (ADKAR), or similar, change management methodologies, and tools. The OCM Lead will be responsible for planning, designing, and delivering high quality change management approaches and strategies. They will also be responsible for public relationship strategies and developing and delivering communications that meet applicable standards and is appropriate for the intended audience.

Role Description

The OCM Lead will work with multiple stakeholders, including technical and subject matter experts, project teams, and when necessary, senior government staff to obtain an in-depth understanding of a products, services and associated change impact requirements.

The OCM Lead will utilize the standard PROSCI, or similar, methodology and their experience to identify, plan, prepare, implement and sustain changes including:

• Participate in data gathering and process workshops and provide inputs for developing the Target Operating Model;
• Review System Integrator recommendations with management team, obtain buy-in and provide approvals;
• Participate in determining Program team training requirements for implementation efforts;
• Develop and deliver a communication strategy to ensure stakeholder involvement and participation;
• Develop and analyze Financial and Risk measures for all projects. Deliver a Project dashboard;
• Participate in developing an end user training strategy;
• Develop and deliver end user 'Train the Trainer' training;
• Guide the all-project team in the use of project methodologies, Deliverable templates and tools;
• Deliver Change Management approach including stakeholder management and communication.

Requirements:

• PROSCI Change Management Certification, or ACMP certification
• Bachelor's Degree (Journalism or English Literature); or diploma/degree in Creative
• Communications / Marketing / Public Relations, Business.
• Minimum Five (5) years of experience in change management leadership role and in internal and external communications, public relations, journalism or related role.
• Experience creating impact assessments, building change networks, conducting ADKAR assessments, measuring change readiness, and building and executing associated plans.
• Strong Knowledge of change management principles, methodologies, and best practices.
• Superior writing, editing and proof-reading skills for a variety of mediums i.e., scripts, web, articles, advertising, surveys, etc.
• Proficiency in creating change management plans, communication strategies, and stakeholders' engagement plans.
• Demonstrated experience in guiding organizations through significant transitions.
• Strong leadership and team management skills.
• Exceptional communication skills, both written and verbal, for effective stakeholder and management and reporting.
• Experience in overseeing the execution of change management plans, ensuring successful adaption of changes by employees.
• Proven ability to assess the impact of changes on business processes and mitigate potential risks.
• Researching, gathering, organizing, crafting strategic messages for variety of stakeholders.
• Creating, launching and managing communications plans that meet the overall objectives
• Project experience orchestrating medium to large-scale change management.
• Experience working on SAP Projects.
• Ability to manage multiple tasks with competing deadlines, under tight timelines.
• Use of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.).
• Excellent business and political acumen.
• Leadership and problem-solving skills.
• Excellent listening, oral, written and presentation skills.

It is preferred that the Resource has the following qualifications or experience:

• Preferred experience using Adobe Creative Cloud software including InDesign, Photoshop, Premier Pro, Illustrator.