- Location
- Toulon, IL
- Experience
- 1+ years
Description
Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.
At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.
Superior Insurance Partners is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.
Join Our Growing Team as a Personal Lines CSR!
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from simple inquiries to more complex issues? If so, then we want you to be a part of our team in Toulon, IL.
As a Personal Lines CSR with us, you'll play a crucial role in providing top-notch service to our valued clients. Here's what you can expect:
Job Responsibilities:
- Efficiently manage a high volume of incoming calls and walk-ins.
- Identify and understand client needs to ensure satisfaction.
- Handle quoting, endorsements and take ownership of the renewal process.
- Cultivate enduring relationships with clients through clear and engaging communication.
- Provide accurate and complete information using appropriate methods and tools.
- Address complaints promptly, offering effective solutions and ensuring resolution.
- Maintain meticulous records of customer interactions and process accounts accordingly.
Key Skills for Success:
- Results-oriented mindset, driven to achieve objectives.
- Ability to foster professional relationships with internal and external partners.
- Exceptional communication skills to convey information effectively.
- Resilient and adaptable, capable of managing shifting priorities.
- Eagerness to collaborate with colleagues across all teams.
Requirements:
- Minimum 1+ years of client service experience in personal lines insurance.
- Possession of a Property and Casualty Insurance License.
- Proficiency with Applied Epic or similar agency management system experience.
- Strong skills in Microsoft Office applications.
In return for your dedication and expertise, we offer a competitive salary commensurate with your experience, along with a comprehensive benefits package.
If you're ready to be a part of a friendly and competitive work environment, where your contributions are valued and rewarded, then join us today!