German Speaking Customer Advisor (Remote in Portugal)

Salary: EUR 1,100 gross/month (paid 14x annually) + EUR 7.63 net daily meal benefit + fully provided remote work kit

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time (5 days/week, 8 hours/day on 24/7 rotative shifts)

Languages Required: Fluent German (C1/native) & Professional English (B2)

Executive Position Summary

Our enterprise is expanding its pan-European healthcare support infrastructure, specializing in cutting-edge diabetes care solutions. We are seeking a customer-focused, articulate professional to fill the role of German-Speaking Customer Advisor. In this capacity, you will act as the principal communication bridge between patients, advanced medical technology, and administrative support networks, guaranteeing exceptional service delivery from your home office environment anywhere in Portugal. In this meaningful role, you will empower patients to manage their health with confidence while building a rewarding career in digital healthcare.

Core Operational Responsibilities

• Client Engagement & Service Excellence: Deliver precise, professional, empathetic, and reassuring guidance to clients navigating complex therapeutic devices, medical supplies, and digital healthcare applications.
• Complex Inquiry Resolution: Efficiently diagnose technical problems, execute structured troubleshooting scripts for medical hardware, and maintain clean, accurate customer account records.
• Regulatory & Quality Compliance: Adhere strictly to institutional operational guidelines, patient privacy mandates (GDPR), and internal key performance indicators (KPIs) to ensure top-tier service standards.
• Continuous Professional Development: Actively participate in continuous feedback sessions, coaching workshops, and skill enhancement seminars designed to optimize team performance and customer satisfaction ratings.

Essential Specifications & Qualifications

• Language Requirements: Fluency in German (C1 or native level equivalent) for flawless client communication, alongside professional working proficiency (B2) in English for internal operations.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.
• Behavioral Attributes: High emotional maturity, emotional intelligence, meticulous attention to detail, exceptional problem-solving capacity, poise under pressure, and a customer-first philosophy.
• Technical Readiness: Familiarity with modern digital customer support ecosystems, CRM tools, and a stable, high-speed home internet network.

Full Financial & Organizational Benefits

• Competitive Financial Package: Predictable and secure monthly gross base salary of EUR 1,100 paid 14 times per year, supplemented by tax-efficient daily meal allowances (EUR 7.63 net per working day).
• Corporate Tech Provision: Complete, professional hardware package shipped straight to your door, including a company laptop, peripherals, and a high-grade noise-canceling headset.
• Career Advancement Infrastructure: Transparent corporate career ladders, international mobility programs, internal promotion paths, and ongoing educational support.
• Inclusive Remote Culture: Experience a vibrant, multicultural, and supportive virtual work environment that prioritizes professional growth, mental well-being, and work-life balance.

How to Apply

Take the next major step in your career by combining your linguistic abilities with a truly meaningful healthcare mission in Portugal. Apply today to join our growing remote team!