Sales Operations Manager

Description

This is a full-time, hybrid role based in the Greater Fort Lauderdale, FL area

If you’re a sales operations professional who enjoys building structure, improving processes, and turning data into actionable insights, this is an opportunity to step into a high-impact position critical to how our sales organization operates and scales.

As our Sales Operations Manager, you will serve as a key operational partner of our Supplemental Insurance Solutions business, owning core functions across reporting, CRM systems, compensation administration, and sales process optimization. You’ll work closely with Sales Leadership, Marketing, Finance, Technology, and Compliance to improve efficiency, enhance visibility into performance, and support consistent execution across multiple sales channels. Your work will directly influence how effectively we grow and operate.

As MASA continues expanding beyond emergency medical transportation coverage into supplemental insurance offerings--including final expense--you’ll play a meaningful role in strengthening the operational foundation that supports this growth. You’ll step into a hands-on environment where your contributions are visible, your ideas matter, and your scope can grow over time.

About MASA
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Reporting to our Sr. Director, Supplemental Insurance Solutions & Channels, your main responsibilities will include:

• Developing, documenting, and optimizing sales processes and operational workflows across multiple distribution channels.
• Managing day-to-day sales compensation administration, including commission tracking, payout validation, reporting, and operational analysis.
• Building and maintaining sales reporting, dashboards, and performance metrics to improve visibility and support decision-making.
• Managing CRM systems and sales technology workflows, ensuring data integrity, reporting functionality, and process improvements.
• Supporting forecasting and business planning by analyzing trends, preparing insights, and contributing to leadership decision-making.
• Providing operational sales support, coordinating onboarding activities, and partnering with Compliance and carrier partners to ensure smooth execution.

What You Bring

• Bachelor’s degree in Business, Finance, Operations, Insurance, or a related field, or equivalent professional experience.
• 3–5 years of experience in sales operations, business operations, analytics, or related roles in a performance-driven environment.
• Experience managing reporting, CRM systems, or operational processes that support sales teams.
• Strong analytical mindset with the ability to interpret data, identify trends, and support business decisions.
• Proficiency in Microsoft Excel and the broader Microsoft Office Suite for reporting and communication.
• Experience in insurance, financial services, healthcare, or other regulated sales environments is preferred.

What We Will Provide You

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: “Protecting families with compassion when others don’t.”
• A high-visibility position where you will own key operational processes and directly influence how our sales organization performs and scales.

Why We Think You’ll Love This Opportunity
Sitting at the intersection of systems, data, and execution—you’ll have direct visibility into how the business performs and where it’s headed. You’ll work cross-functionally, influence how teams operate, and take ownership of processes that directly impact revenue and efficiency. If you’re someone who enjoys improving how things work, thrives in a fast-paced environment, and aspire to broader operational leadership responsibilities, you’ll find this opportunity both challenging and rewarding.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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