Sales Support Specialist

• Customer Requirement Analysis and Technical Support. According to customer requirements and project information provided by the sales team, be responsible for analyzing electrical system related requirements. Be responsible for technical communication related to medium voltage, low voltage, transformers, MCC, relay protection, SCADA and power supply and distribution systems. Assist the sales team in identifying project technical scope, main equipment requirements and key technical issues. Participate in customer communication and internal technical discussions, and provide professional input in the direction of electrical systems.
• Electrical System Solution Preparation. Be responsible for the preparation of preliminary solutions and customer communication materials for electrical systems of mining projects. Be responsible for the preliminary sorting out of power supply and distribution system architecture, main equipment scope, interface relationships and technical boundaries. Coordinate product, engineering and commercial teams to promote technical issue clarification and solution improvement. According to project needs, be responsible for technical solution preparation in the stages of feasibility study, early-stage design and before bidding.
• Project Opportunity Support and Internal Collaboration. Cooperate with the sales team to carry out project opportunity evaluation and technical support work. Be responsible for technical clarification, technical scope definition and solution document preparation in quotation, bidding and commercial activities. Follow up technical issues raised by customers and design institutes, and promote timely feedback from relevant internal teams. Maintain project technical information, customer requirements and follow-up actions, and support the smooth promotion of the project.
• Solution Documents and Knowledge Accumulation. Sort out common solutions, application cases and technical points of mining electrical systems. Assist in establishing electrical system solution templates, technical checklists and risk identification checklists. Continuously improve the accuracy, consistency and response efficiency of technical document preparation.

• Familiar with knowledge related to medium voltage, low voltage, MCC, transformers, relay protection, SCADA or power supply and distribution systems.
• Possess pre-sales technical support experience in electrical systems of industrial or mining projects.
• Able to understand customer requirements, technical specifications and project technical documents.
• Possess the ability of preliminary solution preparation, technical document writing and customer technical communication.
• Understand pre-bid technical support and internal collaboration processes for large industrial projects.
• Possess English technical document reading, email communication and basic meeting communication ability.
• Good technical understanding ability and issue analysis ability.
• Bachelor’s degree or above. Electrical engineering, power systems, automation, relay protection, power supply and distribution or related majors are preferred.
• 3 years or above experience in electrical systems, industrial projects, sales support, technical support, engineering design, project bidding or solution support is preferred.
• Experience in mining, metallurgy, energy, power, automation or process industry is preferred.Project experience related to medium voltage, low voltage, transformers, MCC, relay protection or SCADA is preferred. Experience in customer technical communication, pre-bid technical support or technical solution preparation is preferred.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

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