Sales Support Coordinator DACH & Benelux

Job Description

As a Sales Support Coordinator you will be responsible for ensuring seamless delivery of all sales administration including leading on in-depth performance sales analysis for the Sales Organisation. To support effectively and efficiently you will be required to build and maintain daily relationships to drive sales activities and resolve any issues which may arise with the sales team, wider business and customers alike. You will be required to be hands on in assisting the sales team to optimize existing accounts and prospects.  

• Demonstrate an ability to develop and maintain a strong working relationship with customers, peers and other departments which will include Product Management, Finance, Distribution, Supply and Demand Planning
• Assist Account Managers, and the Sales leadership team with inside or outside sales calls, website and catalogue analysis or store visits
• Assist sales team with all account related questions, issues, and concerns
• Demonstrate an ability to further develop understanding of company system applications such as HSOE, Oracle, Business Objects and Salesforce.com
• Follow the sales team’s procedures for managing and maintaining opportunity pipeline, quotes, bids, etc. and be prepared to present that information when requested
• Administer within Sales Force approved promotions within Program and Allowances (P&A) ensuring no under or over accruing of funding. Strive to increase net sales by reducing returns and allowances
• Work closely with the companies logistics operation to ensure all purchase orders are shipped in a timely manner and according to customers’ specifications
• Respond to all customers inquiries sent via email or phone in a timely manner which include but not limited to: providing tracking information on purchase orders, shipment variances, accounting discrepancies, missing packing slips, missing invoices, customer accruals, submitting invoices for payment, product inquires, pricing, quotes and VIR trackers
• Provide customer recaps for all meetings and take a leadership role to ensure all action items are executed upon including delegation of assignments to account representatives
• Run and perform an in-depth analysis of reports regularly highlighting trends, risks and opportunities as it relates to your sales team accounts such as Customer Sell Thru reports, Top Selling Sku’s and Open Order reports
• Set up, authorise and correct all Electronic Data Interchange (EDI) orders in a timely manner acting as single point of contact in the absence of the sales team
• New Product Information (NPI) set up of customers, tracking inbound activities ensuring all purchase orders are in place and maintaining updates to forecasts
• Take an active lead in maintaining a positive work atmosphere by role modelling and communicating in a manner which demonstrates a pro-active, credible and valued sales support team member to customers, distributors, co-workers and management alike
• Recognise and escalate any and all critical issues regarding accounts and/or company policies to management immediately
• Travel to tradeshows and customer sites required

What you’ll need

• Exceptional numerical and analytical skills
• Advanced knowledge of Excel
• Full Microsoft Suite of Programs (Word, [Excel], Outlook, PowerPoint)
• Experience of working with Enterprise Analytical tools
• Ability to work as part of a team remotely
• Proven track record of working to KPI’s and achieving targets
• Teamwork, communication, and strong cross functional collaboration skills.
• Ability to perform in a fast-paced environment
• Experience of working as part of sales or customer service function
• Ability to take the initiative in personal growth and development

What you’ve done

Experience should include:

• Proven verbal and written communication skills
• High volumes of reporting and analysis contributing towards improved revenue
• High volumes of administration support within a sales or customer service environment
• Successfully contributed towards the growth of a sales or customer service environment

What you’re getting into

We’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding – for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you’ll be motivated to pursue the ideal. 

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

Belkin is an Equal Opportunity and Affirmative Action Employer Disability and Veterans. We maintain a drug-free workplace.

All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice HERE

Location:

Aschheim,

Range for this position:

€36,000 - €42,000

Factors such as geographic location, academic credentials, relevant experience, and specific knowledge, skills and abilities will influence the actual salary offered. In addition to a competitive market-based salary, compensation also includes a performance-based bonus, and in addition to a full range of medical, financial, and/or other benefits.