Solution Advisor

RegScale is a continuous controls monitoring (CCM) platform that helps organizations automate and scale their security, risk, and compliance programs. We are at an inflection point, transitioning from startup execution to a disciplined, enterprise ready engineering organization, and we are building the team that will take us there. This is a meaningful problem domain: the work you build directly helps organizations manage risk, meet regulatory requirements, and operate more securely at scale.

Position:

We are seeking a Solution Advisor to serve as the subject matter expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s modern technology to address complex security, risk, and compliance challenges. This individual combines domain expertise, technical prowess, and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems, enjoy articulating the unique value proposition of solutions, and love to deliver solutions that customers can count on, then we would love to meet you. 

Key Responsibilities:

• Provide comprehensive post-sales onboarding assistance ensuring customers reach full production readiness and achieve long-term adoption. 
• Lead solution workshops with customers to identify key requirements/objectives and develop prescriptive strategies to address customer needs. 
• Configure and demonstrate the RegScale platform for customers. 
• Work with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform. 
• Develop and provide customer training to ensure successful platform adoption and utilization. 
• Capture and relay customer requirements to the Product team to inform future enhancements, while also supporting product development by piloting new offerings. 
• Work with existing customer base to assist Customer Success team with increasing platform utilization and expansion opportunities. 
• Provide technical responses to customer and prospect inquiries, including support for RFPs, RFIs, SOWs for RegScale’s Sales team. 

Required Skills and Qualifications:

• Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical-minded, internal and external stakeholders. 
• Understanding of at least one GRC framework, their requirements and implementation methodologies (NIST 800-53, FedRAMP, ISO 27001, SOC2 Type 2, NIST CSF, etc.) 
• Excellent communication and interpersonal skills, capable of collaborating with customers, cross-functional teams, and executive stakeholders. 
• Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base. 
• Deep understanding of SaaS products and deployment processes, as well as familiarity with cloud-based technologies. 
• Willingness to travel up to 25%. 
• Optional: Familiarity with Python or C# for scripting, API integrations, or automation workflows within customer environments. 
• Minimum of a Bachelor’s Degree and 4 years of experience, or minimum of Master’s Degree and 3 years of experience; or 
• Minimum of 4 years of experience as a compliance practitioner or in cybersecurity/GRC SaaS professional services, customer success, or related roles. 
• Cybersecurity and/or GRC Certifications are a plus but not required. 
• Customer-focused with a passion for delivering exceptional service and exceeding Customer expectations. 
• Experience working with U.S. Federal Civilian customers, federal cybersecurity programs, or federal compliance frameworks is a plus. 

The position must be a US Citizen and is subject to a background check and unannounced drug testing requirements. The position is fully remote with an option of being based in our Boston, Knoxville, or DC area offices. Up to 25% travel to customer sites is anticipated. We recognize that our customer's success is vital to our company’s success. We have created a generous compensation package that includes a competitive OTE and stock options to help us recruit the most exceptional talent that is focused on delighting our customers. We are excited to have you on our team if you’re ready to help redefine an industry.  

This role is expected to primarily support Federal Civilian customers, though customer segment alignment may shift over time to include Department of War or Commercial customers based on business needs.