Head of Technology Demand & Delivery

Our client, an established organisation within the financial services sector, is seeking an experienced Head of Technology Demand & Delivery to lead the management, prioritisation and coordination of technology demand, ensuring alignment between business requirements, technology strategy and delivery capabilities.

The successful candidate will oversee the technology demand pipeline, strengthen portfolio planning and delivery readiness, and coordinate stakeholders across Enterprise Architecture, PMO, IT Operations, Information Security, Governance, Risk and Compliance (GRC), and technology delivery teams.

This is a senior management opportunity requiring strong technology governance expertise, strategic stakeholder engagement and demonstrated experience managing complex technology demand portfolios within a regulated or enterprise environment.

 

Key Responsibilities

• Lead and continuously improve the technology demand intake and management process, ensuring business requirements are appropriately captured, assessed and prioritised.

• Maintain a transparent technology demand pipeline aligned with business priorities, strategic objectives and available delivery capacity.

• Facilitate demand triage and prioritisation, assessing initiatives against business value, risk, funding, resource capacity and operational impact.

• Coordinate technology portfolio planning and sequencing, identifying dependencies, constraints and competing priorities across initiatives.

• Oversee early solution assessments and delivery-readiness processes in collaboration with Enterprise Architecture, PMO, Operations and technology delivery teams.

• Ensure technology initiatives meet governance, risk, operational readiness and service acceptance requirements before progressing into delivery.

• Partner with business executives, technology leadership, Finance, Procurement, GRC and external suppliers to support integrated planning and decision-making.

• Provide executive reporting on technology demand, portfolio priorities, delivery readiness, risks, dependencies and resource constraints.

• Support benefits realisation by ensuring technology initiatives remain aligned with measurable business outcomes.

• Drive continuous improvement of the demand-to-delivery operating model, strengthening governance, accountability and delivery predictability.

 

Minimum Requirements

• Bachelor's degree in Information Technology, Computer Science, Commerce, Engineering or a related discipline (NQF Level 7).

• Postgraduate qualification at NQF Level 8.

• Minimum 8–10 years' relevant experience in technology management, digital transformation, IT delivery, portfolio or programme management, demand management or related environments.

• Minimum 5 years' experience in a senior management, portfolio leadership, programme leadership, technology management or equivalent capacity.

• Demonstrated experience managing technology demand pipelines, initiative prioritisation, portfolio sequencing and delivery readiness.

• Strong experience coordinating complex technology initiatives across business stakeholders, Enterprise Architecture, PMO, Operations, Information Security, GRC and delivery teams.

• Proven ability to manage cross-functional dependencies, competing business priorities and technology delivery constraints.

• Experience preparing executive-level portfolio dashboards, risk assessments, dependency reports and decision-support documentation.

• Strong strategic planning, stakeholder engagement, governance and executive communication capabilities.

 

Advantageous:

• Master's degree (NQF Level 9).

• Experience within a regulated environment, particularly insurance, banking, financial services or telecommunications.

• Relevant certifications in project, programme or portfolio management, Agile, IT Service Management, Business Analysis or Enterprise Architecture, including TOGAF or CBAP.

• Experience improving or establishing technology demand management and delivery governance operating models.