Security Officer Customer Service - Government Facility

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Government Facility Customer Service in Austin, TX, you will serve and safeguard clients in a range of industries such as Government, and more. As an Unarmed Patrol Officer at a government location, you will monitor assigned areas, conduct routine patrols, and maintain a visible presence to help deter security-related incidents. You will support access control activities, communicate professionally with visitors and staff, and provide exceptional customer service. Join Allied Universal’s caring, agile, reliable, and innovative team, where integrity and teamwork guide every interaction.

Position Type: Full Time

Pay Rate: $22.50 / Hour

Job Schedule:

DayTimeMon02:00 PM - 10:00 PMTue02:00 PM - 10:00 PMFri02:00 PM - 10:00 PMSat02:00 PM - 10:00 PMSun02:00 PM - 10:00 PM

What You'll Do:

• Provide customer service to visitors, employees, and members of the public by carrying out site-specific procedures, access-control protocols, and emergency response activities at government locations.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following established reporting and escalation procedures.
• Conduct regular and random unarmed patrols of government buildings, grounds, parking areas, and perimeter areas to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and visitor activity, verify authorization as directed, and report suspicious behavior, hazardous conditions, and maintenance concerns to appropriate personnel.
• Prepare clear, accurate daily activity reports and incident documentation in accordance with Allied Universal and site-specific requirements.

Minimum Requirements:

• Have at least one year of security-related experience.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.C15802

Requisition ID

2026-1738773