- Location
- Accra, Ghana
- Type
- Full-time
- Seniority
- Manager
- Closing date
- Jun 26, 2026
- Source
- Workday
Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
1. Strategic & Business Leadership
• Lead the development and execution of the operational strategy in line with company objectives and
local market opportunities.
• Act as the primary point of contact for all in-country operations, ensuring strong alignment with regional
and global teams.
• Analyze market trends, competitor activities, and regulatory developments to identify opportunities and
risks.
• Develop annual business plans, budgets, and forecasts for the country.
2. Operations Management
• Oversee day-to-day operations across retail (shops), online, and mobile platforms where applicable.
• Ensure operational efficiency across customer support, payments, risk, and trading functions.
• Implement KPIs and performance monitoring to ensure operational excellence.
• Drive process optimization, automation, and cost-effectiveness across all business areas.
3. Regulatory & Compliance Oversight
• Ensure compliance with all local gaming/sports betting laws and licensing requirements.
• Liaise with regulators, legal advisors, and auditors on all compliance matters.
• Implement responsible gambling policies and ensure adherence across all channels.
4. Commercial Growth & Customer Experience
• Drive customer acquisition, retention, and engagement strategies tailored to the local market.
• Collaborate with marketing, product, and trading teams to ensure competitive offerings.
• Ensure a world-class customer experience by overseeing service standards, complaints management, and
quality assurance.
• Monitor pricing, odds competitiveness, and market liquidity in line with customer demand.
5. Team Leadership & Stakeholder Management
• Recruit, develop, and manage high-performing local teams across operations, retail, and support
functions.
• Provide leadership, mentoring, and professional development opportunities.
• Manage relationships with external stakeholders including partners, vendors, payment providers, and
affiliates.
• Foster a culture of integrity, accountability, and operational excellence
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
