Client Relationship Management - Specialist

Company:

Description:

Description:

We are seeking a talented individual to join our Public Sector Team at Marsh. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

You will be responsible for growing satisfied client relationships, acquiring new clients and partnering with various resources to provide superior client solutions. The Senior Client Executive is ultimately fully accountable for all solutions and resource delivery to the client as well as the management and growth of the client P&L, individually and in the aggregate across a book of business.

We will count on you to:

• Review client/prospect exposure loss experience and current coverage, and analyze the risk to determine the product/service requirements
• Communicate client needs and binding instructions to insurers;
• Implement and maintain a quality service plan, including ensuring the accuracy of binders, policies, and other relevant documents
• Create and present renewal proposals to existing clients
• Contribute to placement strategy
• Negotiate complex insurance programs with underwriters when required
• Advise clients on coverage issues
• Conduct stewardship meetings with client participation
• Along with the team, generate new sales through existing clients and client referrals in accordance with the business plan
• Manage timely billing/collection for each client
• Develop a working relationship with all functions within the company to improve client service and increase cross-selling opportunities
• Engage the appropriate industry group and Marsh resources to offer best in-front resources for each client/prospect

What you need to have:

• A minimum of 10 years’ experience in insurance
• Excellent communication (verbal and written) and interpersonal skills, with the ability to interact at all levels of the organization
• Demonstrated ability to independently service medium- to larger-end (somewhat complex) accounts
• Developed client relationships with Economic Buyer and Risk Manager
• Good knowledge of client risk issues and Marsh solutions
• Effectively manage and retain renewal business

What makes you stand out:

• Experience managing a book of clients
• Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines
• RIBO and/or CIP License
• Effective team player
• Computer literate with proficiency in email, spreadsheet software as well as in-house proprietary financial and sales-reporting systems

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk, a business of Marsh, is the world’s top insurance broker and risk advisor. Marsh is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh Risk, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $64,200 to $114,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a New position.