Business Services Director (Org Wide)

Description

Join our award winning culture as we serve members in your area!     

Under general supervision of the Chief Financial Officer (CFO), the Business Services Director provides leadership and guidance to ensure that conservative fiscal strategies and data driven solutions result in positive financial outcomes. This division includes oversite of the Enrollment Services, Claims and Finance, and Accounting departments. The Business Services Director is responsible to Maintain data integrity while collaborating with cross-functional teams to define data quality metrics and address data-related challenges & improvements in alignment with Lakeland Care, Inc’s (LCI) initiatives. 

The activities of the Business Services Director are strategic while also requiring collaboration with teams to measure and enhance business performance and allow for proactive data-driven decision making. In coordination with the Senior Leadership Team, the Business Services Director will strive to develop a high-performance, person-first culture focused on quality services to members and stakeholders. May perform personally or through subordinate personnel the duties outlined below:

Essential Competencies:

• Set clearly defined goals and overall objectives for the Division/Departments in line with the priorities of LCI and hold oneself accountable for personal contributions and overall performance.  
• Ensure staff accountability to performance standards and expectations by recognizing employees meeting and exceeding standards and addressing employees not meeting expectations.  
• Make or support difficult or unpopular decisions when they are in the best interest of LCI.  
• Ensure effective implementation of new practices, guidelines and procedures mandated by regulatory agencies or as identified or deemed necessary. 
• Gather and evaluate information that leads to sound, smart decisions and ensure that actions promote LCI’s strategic goals, align with LCI values, and comply with regulations and rules.  
• Demonstrate emotions appropriate to the situation and continue performing steadily and effectively.
• Respond constructively to emotional situations, high pressure, and conflict.
• Handle high workloads and effectively prioritize work. 
• Produce results through timely decision making and strategic implementation and evaluation of programs and policies. 
• Embody a ‘management by fact’ mentality when solving a problem that considers all the facts, data, impact, and value of a decision.  
• Create partnerships that build trust and accomplish shared goals through collaboration and teamwork. 
• Create and cultivate external relationships with key stakeholders and customers.
• Motivate, encourage, and empower staff to foster a collaborative approach across the Division, Departments, and LCI.  
• Lead through modeling personal awareness and accountability of strengths and emotional intelligence. 
• Display a servant mindset through: 
• Building interconnectedness and transparent communications and practices to achieve organizational success.  
• Creating a culture of growth by promoting feedback and accountability to LCI practice, regulations, and policies. 
• Embrace change and set goals that align with LCI’s mission, vision, and values and shift organizational goals and initiatives as needed to align with Executive Leadership, state/local priorities. 
• Design and lead teams in the development, implementation, and execution of objectives to support the strategic direction through establishment of performance measures. 
• Create an open climate fostering creativity, innovation, and acceptance. Set the agenda for change and forecast the impact of change on respective Division, Departments, and across LCI. 
• Embrace innovation and consistently strive for efficiency and business improvement and maintain division’s effectiveness, quality, and morale during organizational change. 
• Reflect industry best practices and trends in the development of organizational-wide policies and procedures. 
• Act as a role model by inspiring, enabling, and empowering staff and encouraging others through kindness, positivity, vision, confidence, challenges, and recognition.  
• Help others become their best, most effective self through fostering strengths, expectations, and coaching and facilitate constructive dialogue around opportunities to create an environment for growth to occur.  
• Demonstrate a passion for empowering and enabling individuals and groups to set their own goals, consistent with business strategy while inspiring collaboration and support for cross functional teams to accomplish long-term strategic goals. 
• Recognize staff potential and guide employees in developing skills by recommending appropriate training and sources of information.   
• Work with staff to develop individual development plans addressing employee needs and meeting organizational goals. 
• Share information regularly and consistently in an inclusive and respectful manner.  
• Create an environment that fosters open communication within and across organizational boundaries and convert controversial or sensitive situations into opportunities.  
• Apply the utmost discretion and judgement in dealing with highly sensitive issues, considering the potential risks resulting from improper use of information, and in compliance with applicable regulations, rules, and LCI’s policies. 
• Ensure the Executive Team is made aware of key operational issues, risks, and opportunities.
• Communicate recommendations based on use of both qualitative and quantitative data.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration or related field, or equivalent combination of formal education and experience (includes knowledge, skills, and abilities). 
• Minimum of seven (7) years of related work experience, including data analysis, budgeting, finance, strategic planning, change leadership and continuous improvement.
• Five (5) years of supervisory experience with at least two (2) years supervising those in leadership roles. 
• Certified Public Accountant (CPA) preferred.
• Knowledge of GAAP and GAAS.
• Familiarity with actuarial concepts a plus.
• Intermediate Microsoft Word, Excel, and PowerPoint skills. Exposure to modern BI techniques and engineering is desired. 
• Ability to identify and define issues and opportunities, analyze, and interpret various sources of complex data, and draw valid conclusions to take appropriate action.
• Demonstrated experience in creating & communicating data/reports/analysis to senior leadership & ability to explain complex analytical concepts. Ability to respond effectively to sensitive inquiries and situations and manage workload to aggressive deadlines.  
• Demonstrated ability to communicate clearly and concisely with diverse sections of the general population and professional community.
• Strong customer service skills.
• In addition, it is preferable for individuals in this position to have prior experience with Family Care; long-term managed care for the elderly and individuals with disabilities; health care; and/or human services. 
• Current driver’s license, acceptable driving record and proof of adequate insurance required. 

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. Currently we serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.