Student Associate - Norwich High School

Salary Range: $17 - $17.75

This position provides high school students with hands-on experience in a school-based bank branch. Students will develop financial literacy, customer service, and workplace skills while working under the direct supervision of experienced bank staff in a structured learning environment. Students will work closely with experienced staff to complete general administrative and operational duties as well as special projects as assigned. Will provide excellent customer service and exhibit professional telephone and communication skills when interacting with customers and clients.

Education and Experience:

• Currently enrolled as a full-time student in good academic and attendance standing at the school where the in-school branch operates
• Must be a student in or entering their junior year or above
• Customer service or school activity participation preferred

Skills and Abilities:

• Basic PC skills with a working knowledge of Word, Excel and PowerPoint
• Excellent verbal and written communication skills
• Basic math skills with attention to accuracy
• Excellent attention to detail
• Ability to foster company success through professional appearance, being courteous to customers and other staff by having a positive attitude

Unique Job Characteristics and Requirements:

• Candidates must provide valid identification to satisfy I-9 employment eligibility requirements
• Candidates must present valid working papers at the time of hire; employment is subject to all applicable federal and state youth employment laws, including restrictions on hours worked
• Work may be performed at the in-school branch or other local branches and will require reliable transportation

Tasks Performed:

• 50% Assist with basic customer transactions (e.g., deposits, withdrawals, account inquiries) under direct supervision
• 30% Provide customer service to student and customers, including greeting, answering questions, and promoting financial literacy
• 15% Support administrative duties such as maintaining records, preparing forms, and organizing branch materials
• 5% Other duties as assigned

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being. 

• Flexible Spending Accounts: For healthcare and dependent care expenses. 

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. 

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. 

• Voluntary Benefits: Including hospital, accident, and critical illness coverage. 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family. 

• Tuition Reimbursement: Invest in your education and career growth. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Pet Insurance: For all your furry friends.

• Financial and Banking Services: Various banking services benefits and financial planning assistance. 

Benefits for Part-Time Employees Working 20+ Hours/Week: 

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Generous Parental Leave: Six weeks of paid leave at 100% of your salary. 

Benefits for All Part-Time Employees: 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave: For your health and safety. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor assume sponsorship of an employment Visa at this time.