Student Associate - IT - South Center

All About ITS Logistics 

Join the best management training program in the exciting Logistics and Supply Chain industry.  ITS is the perfect arena to kick off your career because we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities.  We empower our team members to become champions by nurturing a culture of collaboration, competition, and unyielding resilience.  

By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. At ITS, we believe that together, we can conquer any challenge and achieve remarkable victories. 

Want to learn more about ITS and to see if you have what it takes?  Check out the video below! https://youtu.be/Di6DTWi3Ev0 

Position Overview
As a Student Associate in the Information Technology (IT) team, you will play an essential role in supporting the day-to-day technology operations of the organization through innovative systems and exceptional customer service. This role will help ensure employees have the technology and support they need to be successful while maintaining the highest level of data integrity and operational efficiency. You will be responsible for supporting hardware deployments, troubleshooting technical issues, maintaining technology assets, documenting processes, and assisting with IT projects in a dynamic and collaborative team environment.

Key Responsibilities

1. Technical Support

   • Provide first-level technical support for hardware, software, printers, and other technology-related issues.
   • Assist employees with password resets, software installations, and basic troubleshooting.
   • Provide timely and professional customer service while resolving technical requests.

2. Technology Operations

   • Configure, deploy, and maintain laptops, desktops, monitors, mobile devices, and peripherals.
   • Assist with inventory management and ensure technology assets are accurately tracked
   • Support new hire equipment setup, office moves, and hardware refresh initiatives.

3. Project Support 

   • Assist with technology implementations, software deployments, and process improvement initiatives.
   • Support IT projects by completing assigned tasks and collaborating across multiple technology teams.
   • Help identify opportunities to improve efficiency through technology and automation.

4. Teamwork & Communication

   • Collaborate effectively with team members to meet goals and deadlines.
   • Exhibit a high-energy, positive attitude that fosters a team environment.
   • Demonstrate clear, professional communication, both written and verbal.
   • Thrive in a competitive, fast-paced work environment.

Qualifications

• Current student (undergraduate or graduate level) with availability of 20–29 hours per week.
• ITS will work with your school schedule but prefers schedules that can be in the office earlier in the day (e.g., 3 days a week from 7:00 AM – 1:00 PM).
• Strong interest in Information Technology, Computer Science, Cybersecurity, or Information Systems.
• Detail-oriented with excellent organizational skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proficiency with technology and the ability to learn new systems quickly.
• Positive attitude with a desire to contribute to a collaborative team.
• Strong problem-solving skills and ability to prioritize tasks.
• Ability to work independently and manage time efficiently.

Program Structure

• Orientation: One week of ITS Training (hands-on/in classroom) introducing company systems, shipment tracking tools, and customer service procedures.
• On The Job Training: On-the-job training in shipment tracking software, customer communication strategies, and data integrity best practices.
• Mentorship: Pairing with a senior team member for ongoing support, guidance, and professional development.

We thrive in a fun and exciting onsite experience located in Fort Worth, TX! Interested in learning more?  

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