Field Care Supervisor - Reablement

Position: Reablement - Field Care Supervisor

Reporting to: Registered Manager

About the role:

We are looking for a passionate Reablement Field Care Supervisor to become an ambassador for Cera and an extension of our family. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK’s fastest growing technology-enabled care provider.

Responsibilities:

• Daily LA touchpoint meetings – Reviewing individual packages, concerns, capacity, progress and outstanding actions.
• Seven-day contractual tracker management – Maintaining accurate, up-to-date reablement records, including weekends.
• SMART goal monitoring – Tracking individual goals, progress, outcomes and achievement against contractual expectations.
• Contractual KPI management – Monitoring compliance, performance, deadlines and outcome measures.
• ARGENTI referrals – Identifying suitable service users, submitting assistive technology referrals and monitoring uptake against contractual KPIs.
• Staff SMART goal training – Coaching care staff to develop, implement and review meaningful, outcome-focused goals.
• Initial assessment training – Developing staff competency in undertaking comprehensive reablement assessments.
• Full operational oversight – Coordinating service delivery, managing capacity, identifying risks and maintaining service continuity.
• Two-hour referral response – Reviewing, coordinating and accepting appropriate packages within contractual timescales.
• Enhanced service user reviews – Completing and coordinating reviews on days 1, 3 and 7, followed by weekly reviews under the new contract commencing 30 November 2026.
• Hospital discharge coordination – Liaising with discharge teams regarding admissions, discharges and safe transitions into community care.
• Multidisciplinary working – Coordinating with GPs, district nurses, occupational therapists, social workers and other professionals.
• Community service referrals – Arranging additional support, including meals on wheels, day centres and services promoting independence.
• Safeguarding management – Identifying concerns, completing high-quality referrals, escalating risks and monitoring outcomes.
• Reablement outcome management – Ensuring care delivery actively promotes independence, reduces dependency and supports timely discharge from services.
• Care package progression – Identifying opportunities to reduce or end care packages safely as independence improves.
• Quality assurance – Monitoring assessment standards, care documentation, staff performance and service user outcomes.
• Commissioner communication – Providing timely updates, responding to queries and ensuring contractual expectations are met.
• Escalation and risk management – Responding to deteriorating health, changing needs, failed reablement goals and complex service delivery concerns.
• Responsible for the ongoing supervision on carers
• Ensuring customers’ requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Risk assessments
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings

Background and Experience:

• Fully flexible
• Proven work history
• Excellent knowledge of care sector
• Passionate
• Good communication skills
• Good IT skills
• Organised
• NVQ desirable but not essential

Benefits:

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Mileage Allowance
• Free uniform
• Service and recognition rewards

About Cera

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.