- Location
- United States
- Workplace
- Onsite
- Type
- full-time
- Department
- Professional / Experienced
- Seniority
- Mid
- Experience
- 2+ years
- Education
- Bachelor
- Industry
- Manufacturing
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Source
- JOIN
Overview
As a Customer Service Representative, you will serve as the primary point of contact for customers regarding orders, inquiries, and product information. You'll support the sales team with administrative tasks, process orders, prepare quotations, and coordinate with production, logistics, and finance teams for timely fulfillment. Responsibilities include maintaining customer records, resolving issues, and contributing to continuous improvement initiatives. The role requires a Bachelor's degree in Business Administration, Sales, or related field, 2+ years of experience in sales support or customer service, strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office applications.
Description
## Tasks
- Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
- Support the sales team with administrative and operational activities.
- Process customer orders accurately and efficiently.
- Prepare quotations, sales documentation, and customer correspondence.
- Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
- Monitor order status and proactively communicate updates to customers.
- Maintain accurate customer records and sales data within company systems.
- Assist with resolving customer issues and ensuring a high level of customer satisfaction.
- Support sales reporting and other departmental administrative tasks.
- Contribute to continuous improvement initiatives within the sales support process.
## Requirements
- Bachelor's degree in Business Administration, Sales, or a related field.
- 2+ years of experience in sales support, customer service, inside sales, or a similar role.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
- Strong attention to detail and commitment to providing exceptional customer service.
**Nice-to-haves:**
- Experience with ERP and CRM systems.
- Experience in manufacturing, transportation, or industrial equipment industries.
- Familiarity with order management and logistics processes.
- Fluency in Spanish or another European language.
## Benefits
- **Health, Dental & Vision Insurance** – discussable
- **401(k) Retirement Plan** – discussable
- **Paid Time Off (PTO)** – including vacation days, personal days, and paid holidays
- **Professional Development** – opportunities for training and career growth
- **Stable Industry Leader** – work for a globally recognized manufacturer serving customers worldwide
- **Collaborative Team Environment** – work closely with sales, operations, logistics, and customer service teams
- **Growth Potential** – opportunities to expand responsibilities and advance within the organization
- **Work-Life Balance** – fixed daytime schedule with evenings and weekends free
We'd love to hear from you! If you are organized, customer-focused, and enjoy supporting a high-performing sales team, we encourage you to apply.
Hiring Process
- After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.
- Final candidates may be asked to complete a short practical assignment relevant to the role.
We look forward to welcoming a new colleague to our team!
Skills
Benefits
About Cargo Floor
Cargo Floor is a leading innovator in horizontal loading and unloading systems, dedicated to providing efficient, durable, and cost-effective solutions for various industries worldwide.
