Collections Officer

The purpose of this position is to perform accounts receivable billings and reconciliations and a variety of technical tasks related to the collections function. This is accomplished by preparing required statements, processing liens, debris removal claims, filing and processing payments, denials, adjustments, and write-offs. Other duties include assisting customers, preparing turnovers for bank deposits on a daily basis, and collecting various forms of payments.

FLSA Status: Non-Exempt

The expected hiring range for this position is: $46,612.80 to $48,943.44 per year.
The full pay range for this position is: $46,612.80 to $72,259.20 per year.Accounts Receivable Invoicing

• Maintain the centralized billings systems and miscellaneous accounts receivables for all City departments.;
• Prepare accounts receivable invoices, monitoring aging of accounts receivable, and prepare monthly past due notices;
• Prepare and post journal entries, charges, and other financial data to general ledger;
• Balance general ledger accounts and establish accounts receivable accounts and codes. 
• Identify the need for and establish new accounts receivable accounts, charge codes, and payment type codes;
• Reconcile account receivable accounts to the general ledger for accuracy on a monthly and periodic basis;
• Research and determine the cause and effect of errors and discrepancies on accounts receivable balances;
• Prepare adjusting journal voucher entries to correct any discrepancies.

Community Loans

• Reconcile community loan account balances to the general ledger for accuracy;
• Research discrepancies in loan accounts and coordinate with the Community Development Department to resolve them;
• Prepare reconciliation and adjusting journal vouchers to correct discrepancies between loans and general ledger.

Reporting Responsibilities

• Report to City of Greenville departmental supervisors delinquent account listings and assist in the collection of those accounts;
• Prepare debt setoff reports and communicates with accounting generalist for confirmation of funds;
• Coordinate with various departments to complete annual Medicaid cost report;
• Maintain accounting documentation and audit files;
• Prepares monthly reporting for all accounts receivable accounts.
• Audit, identify, and report delinquent accounts qualifying for a Notice of Statutory Tax Lien;
• Manage local beer and wine permitting process and prepare documentation for submission to the ABC Commission.

Monthly Reconciliations

• Assist Accounting Generalists with monthly reconciliation of the returned check bank account;
• Provide monthly journal entries to Collections Manager for all transactions;
• Assist Accounting Generalists with daily monitoring of balances in the returned check account.

Other Responsibilities

• Assist other collections personnel with division responsibilities;
• Prepare daily bank deposit for posting to the General Ledger;
• Receive and respond to customer requests and complaints and explain penalties and related policies;
• Assist in the implementation of new City software as it relates to the Collections Division and the Financial Services Department;
• Assist in parking revenue collections;
• Act as supervisor in manager's absence.

Education and Experience:

• Associate's degree in accounting or closely related field; and
• At least three years of related experience in accounts receivable billing, collections, and reconciliation. Experience in a governmental setting preferred.

Knowledge, Skills, and Abilities:

Knowledge of:

• accounting and collections principles and concepts.
• principles and processes for providing good customer service.
• administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• electronic equipment, computer hardware and software.

Skill in:

• making mathematical calculations accurately.
• problem solving and decision making analysis.

Ability to:

• communicate effectively in both written and verbal forms.
• establish and maintain effective working relationships with the general public, other City employees and officials, and other departments.

Valid driver's license issued by N.C. or another state. (Note: a valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges.)