Shipping and Receiving Supervisor

Description

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

This role will be onsite 5 days a week out of our Juneau, Wisconsin office. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

Spanish / English Bilingual candidates are encouraged to apply!

Summary:

The Shipping and Receiving Supervisor is responsible for the day-to-day operations of these departments, including receiving, storing, and shipping goods, supporting inventory accuracy, arranging inbound and outbound logistics, fulfilling customer orders, optimizing product flow, and managing teams. The Shipping and Receiving Supervisor will work closely with the Supply Chain, Planning, and Production teams to meet all daily requirements and with senior leadership to make Whisker the employer of choice in our region.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Directly supervises a team of 20–30+ associates, ensuring consistent achievement of performance metrics, productivity standards, and daily operational goals.
• Oversees day-to-day warehouse operations, including shipping and receiving, pick and pack, material handling, inventory management, and overall warehouse organization.
• Leads team members across multiple shifts, both directly and through hourly Team Leads, to ensure departmental goals and operational priorities are achieved.
• Coaches and mentors Team Leads to strengthen their leadership capabilities, encourage self-evaluation, identify development opportunities, and promote continuous growth and accountability.
• Develops, monitors, analyzes, and reports key performance indicators (KPIs) to measure operational performance and identify opportunities for improvement.
• Establishes and maintains warehouse procedures and best practices to drive safety, accuracy, productivity, and operational efficiency.
• Oversees the verification, handling, and documentation of incoming and outgoing shipments while ensuring inventory records remain accurate and current.
• Conducts and oversees cycle counts, investigates inventory discrepancies, and implements corrective actions to improve inventory accuracy.
• Identifies operational issues, performs root-cause analysis, and develops sustainable countermeasures to prevent recurrence.
• Conducts and participates in forklift training while ensuring the safe and proper operation of warehouse equipment.
• Coordinates activities with third-party warehouses, carriers, vendors, and other external partners as needed.
• Partners with Planners/Expeditors to execute shipping, litter, inventory, and related administrative responsibilities.
• Collaborates cross-functionally with Production, Sales, Purchasing, Records Control, and other departments to coordinate warehouse activities and support business needs.
• Participates in the hiring, onboarding, training, and development of warehouse personnel; assigns work and supports workforce planning based on current and future operational needs.
• Compiles, analyzes, and reports information related to the receipt, storage, maintenance, and distribution of inventory.
• Maintains working knowledge of applicable company policies, operational processes, safety requirements, and regulatory standards and ensures team compliance.
• Adjusts working hours as needed to provide leadership coverage and support business requirements across shifts and operational areas.
• Performs additional responsibilities and supports other areas of the business as operational needs require.

Leadership Responsibilities:

Directly supervises department Teams. Carries out supervisory responsibilities following Whisker policies and applicable laws. Responsibilities include interviewing, training, hiring, planning, assigning, and directing work, appraising performance, addressing team issues, and upholding safety and quality guidelines. May manage multiple production areas to help cover when other leadership is unavailable. 

Requirements

What You’ll Bring:

• BA or equivalent years of experience in a manufacturing, warehouse, distribution, and/or logistics environment that included pick-and-pack and fulfillment enterprises
• 5+ years of leadership experience in a high-volume warehouse and distribution environment, preferably within a direct-to-customer business model
• Experience shipping and/or receiving domestic and international orders
• Experience operating manufacturing equipment such as sit-down and stand-up forklifts, pallet riders, and manual and/or electric pallet jacks
• Exhibits Whisker Core Values (Empower, Understanding, Tenacity, Innovative and Anticipatory)
• Excellent oral and written communication skills; Ability to effectively communicate through department and one-on-one meetings. 
• Ability to organize and evaluate programs, records, and documents
• Ability to pay attention to detail and accurately record data
• Ability to respond courteously and knowledgeably to the needs of all internal and external stakeholders
• Ability to maintain a professional atmosphere in a fast-paced, manufacturing environment with numerous interactions and interruptions
• High degree of initiative, self-motivation and ability to motivate others
• Ability to provide a working atmosphere that is positive and productive
• Ability to develop and implement effective staff training procedures
• Ability to hold others accountable to standards and expectations
• Ability to establish and maintain cooperative working relationships with team members and colleagues
• Promote safety and housekeeping policies and guidelines, including associate education and employee empowerment 
• Maintains confidentiality of proprietary information
• Comfortable with office pets (dogs, cats) 

Not Required but Nice to Have!

• Experience working with SAP (ERP system)
• Experience working with FedEx, DHL, UPS, USPS, and/or third-party logistics partners

Physical Demands and Work Environment

The physical demands described below are representative of those required for a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

While performing the duties of this position, the Team Member is regularly required to stand, walk, talk, and hear. Frequent use of hands and fingers for fine motor tasks, including handling, grasping, and manipulating objects, is required. The role also requires frequent bending, reaching, and the ability to operate both small and large hand tools.

The Team Member must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus as needed to safely perform job duties.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Benefits & Purrks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

Whisker will not ask you to interview with an AI chat bot. We ask that all interviewees refrain from using any AI tools during interviews with Whisker team members.