Business Applications Manager

We are looking for a Business Applications Manager to join our team in Redwood City, California. C3 AI runs its finance and business operations on a portfolio of SaaS applications anchored by NetSuite and Atlassian, alongside OpenAir, Coupa, SAP Concur, FloQast, Workiva, Varicent, Ironclad, Brex, and Avalara. You will own this portfolio end to end: administration, integrations, SOX change management, access governance, and the vendor relationships behind them, serving as the bridge between Finance, Accounting, Legal, and IT. This is a hands-on senior role; you will spend most of your time in the systems, not in status meetings. The ideal candidate is a deep NetSuite administrator who has run change management in a SOX-regulated environment, communicates clearly with business stakeholders, and takes pride in shipping changes right the first time.

Responsibilities

• Own day-to-day administration and health of the business applications portfolio, with NetSuite as the center of gravity.
• Run the SOX change management process end to end: scope requests with business owners, build and configure in test, coordinate user acceptance testing, secure Controller approval, deploy to production, and validate post-go-live.
• Build and maintain integrations between applications (NetSuite SuiteScript/SuiteTalk, REST APIs, middleware) with sound token management and data handling.
• Own access governance: SSO and SCIM provisioning through Microsoft Entra, quarterly SOX user access reviews, own provisioning in systems and closing manual deprovisioning gaps on applications without SCIM.
• Drive SSO enablement for remaining non-SSO applications and improve the security posture of the portfolio.
• Manage the business applications request backlog in Jira: triage, prioritize with stakeholders, and communicate delivery timelines.
• Support external audits (SOX, SOC 1) with evidence for change management and access controls.
• Automate repetitive administration through scripting and APIs.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5+ years administering business applications, with 3+ years of hands-on NetSuite administration (roles, permissions, workflows, saved searches, SuiteScript).
• Experience running change management and user access controls in a SOX-regulated environment.
• Working knowledge of at least three additional systems in our portfolio or their direct equivalents (PSA, procure-to-pay, expense, close management, contract lifecycle, or incentive compensation tools).
• Jira and Confluence administration experience, including Jira Service Management.
• Experience with SSO (SAML/OIDC) and SCIM provisioning, ideally with Microsoft Entra ID.
• Scripting ability for integrations and automation; JavaScript/Python preferred.
• Proven ability to gather requirements from Finance and Accounting stakeholders and translate them into system changes.
• Excellent oral and written communication skills; you document what you build.
• NetSuite Administrator or SuiteFoundation certification preferred.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.