Senior Sales Specialist (Employee Service)

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. 

As a leader in Employee Service, Zendesk provides innovative solutions that enhance productivity, deliver high-quality service at scale, and improve employee experiences. We support our customers with the tools they need to streamline internal operations and foster engagement, ensuring they can support employees during crucial moments - from onboarding new hires to answering benefits questions and managing leave and internal tool requests.

We are seeking an Employee Service Sales Specialist with a proven track record in B2C and B2B sales and a passion for driving growth within the SaaS space.  In this role, you will be instrumental in expanding our Employee Service account base by building strong relationships with key-decision makers and introducing innovative solutions to new customers. You will also focus on growing our existing partnerships by expanding our offerings and deepening Zendesk's impact.

What You’ll Be Doing:

• Positioning Employee Service Use Cases: Serve as an expert on Employee Service solutions, assisting the sales team in effectively positioning use cases that address HR and IT challenges. Engage buyers by showcasing the value and impact of our solutions for enhancing employee experiences.

• Collaborative Sales Support: Partner closely with the sales team to manage the end-to-end sales cycle, from initial discovery to deal closure. Support sellers in uncovering client needs, building compelling value propositions, and driving momentum throughout the sales process.

• ROI Analysis and Business Assessment: Develop and present ROI analyses for potential deals, providing quantifiable benefits that support purchasing decisions. 

• Employee Service Subject Matter Expertise: Provide subject matter expertise to the sales organization, ensuring they are well-equipped to sell Employee Service solutions and have a deep understanding of ES ideal customer profiles and customer buying journey.

• Quota Accountability: Take responsibility for achieving the employee service quota by supporting and contributing to sales efforts that lead to successful deal closures.

• Feedback Loop with Product Development: Collaborate closely with the product development team to customize our Employee Service solutions based on customer interactions and feedback.

What You Bring to the Role:

• BA/BS degree or equivalent experience required

• Minimum of 10 years of experience in HR / IT Service & Operations Management 

• At least 3 years of experience in Employee Service sales, specifically related to HR/IT use cases.

• Strong, consistent track record of achieving targets & quota, with President’s club membership considered a plus.

• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

• An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.

• Ability to understand broad, macro-level business HR / IT needs for prospective clients.

• Excellent communication and interpersonal skills.

• Ability to travel to customer locations.

#LI-ESKD

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.