Onboarding Coordinator

Essential Functions

• Manage, coordinate, and administer new employee onboarding program.

• Schedule and conduct new hire orientation and training.

• Maintain communication with new employees through onboarding, training, and placement to ensure new employees are supported and welcomed to the team.

• Coordinate, track, and report on training progress to include:

o Provide access to the 40-hour training program for each new hire with deadline for completion.
o Monitor new hire progress with 40-hour training completion and identify new hires who will not meet the deadline in a timely manner.
o Coordinate with new hires to schedule their RBT certification exams. Follow up on exam days to obtain exam results.

• Gather all employment paperwork, information, and required certification before start date to ensure compliance with legal regulations and insurance requirements (e.g. I9 verifications, background checks, credentialing, training and certifications are complete); Prepare onboarding kits.

• Set up new hire accounts and schedules in the practice management system.

• Submit, track and troubleshoot credentialing applications for MD Medicaid providers.

• Act as a liaison to employees and collaborate with internal teams on training, certification, employment paperwork, and credentialing progress.

• Monitor new hire turnover and retention rates.

• Develop and maintain relationships with new employees to identify opportunities, answer questions, ensure a smooth new hire transition and help our distributed workforce remain connected.

• Gather candidate experience feedback from new hires.

• Performs other related duties as assigned.

Competencies

• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

• Customer Orientation - Demonstrates concern for satisfying one's external and/or internal customers; quickly and effectively solves customer problems; talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; finds ways to measure and track customer satisfaction.

• Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Demonstrates attention to detail. Meets Deadlines. Consistently completes tasks, projects, and assignments on time.

• Adaptability – Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events. Works well under stress.

• Judgment - exhibits sound and accurate judgment; supports and explains reasoning for decisions.

• Critical Thinking - Proactive anticipation of issues; develops solutions.

• Teamwork – Exhibits objectivity and openness to others' views and ideas; gives and welcomes feedback; contributes to building a positive team spirit; puts success of practice above own interests.

• Interpersonal Relationships – Works to build and maintain healthy relationships with co-workers, clients, and others. Focuses on solving conflicts with win/win solutions; listens to others without interrupting; keeps emotions under control.

• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; reads and interprets written information.

• Results - Focuses on completing essential tasks within an appropriate timeframe; is effective at setting priorities; demonstrates proficiency in both the quality and quantity of work; effectiveness of performance under pressure and/or opposition. Able to delegate responsibilities effectively.

Knowledge, Skills, Experience

• Outstanding organizational and leadership skills.

• Excellent interpersonal skills with good negotiation tactics.

• Excellent verbal and written communication skills.

• Ability to create and implement onboarding strategies.

• Proactive and independent with the ability to take initiative.

• Excellent time management skills with a proven ability to meet deadlines.

• Familiarity with laws, regulations, and best practices applicable to hiring.

• Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.

• Proficient with Microsoft Office Suite or related software.

• Maintain confidentiality; adhere to all HIPAA guidelines/regulations.

• Knowledge of the behavioral health industry and terms is a plus.

Education and Experience:

• Experience as an Onboarding coordinator, HR coordinator, or similar position.

• Bachelor’s degree in human resources, Business Administration or related field, or equivalent work experience, required.

• 3-5 years of experience in a HR role managing all phases of the hiring process highly preferred.

Work Environment, Physical Conditions

• Ability to work in a fast-paced environment.

• Ability to work 40 hours per week.

• Ability to work cooperatively with others.

• Must comply with practice policies and procedures.

• Requires daily in-office work. Does not meet the requirements of regular telecommuting.

• Physical activities include sitting for long periods of time, walking, bending, kneeling.

• Must be able to reach, pull, and push.

• Requires manual dexterity, auditory and visual skills.

• Ability to lift up to 15 lbs.