- Source
- Fountain
Description
• Plan, organise and supervise daily housekeeping activities
• Ensure guest rooms, corridors, lobbies and public areas are cleaned and
maintained to established standards
• Conduct regular inspections of rooms and facilities
• Coordinate deep cleaning and preventive maintenance schedules
• Monitor employee performance and provide coaching and development
• Ensure Compliance with workplace policies and procedures
• Manage housekeeping supplies, linens, uniforms and equipment
• Monitor inventory levels and place orders when necessary
• Control departmental expenses and operate within budget
• Maintain accurate records of stock usage and purchases
• Ensure compliance with health, hygiene and safety regulations
• Develop and implement housekeeping standards and procedures
• Handle guest complaints and service recovery professionally
• Work closely with Front Office to manage room status and guest requests
• Coordinate with Maintenance for repairs and preventive maintenance
• Conduct Safety inspections and ensure proper use of cleaning chemicals
• Train, supervise and evaluate housekeeping staff
• Implement Disciplinary and grievance procedures in conjunction with the HR
department
• Ensure all activity assigned is completed as per deadline.
• Constantly monitor staff morale to ensure that the personnel are kept in an
appropriate state of discipline, motivation and commitment to the objectives
of the organisation at all times