Senior Business Intelligence Analyst

Meet the team:

We're expanding our team of BI analysts and looking for new talent. As part of Business Transformation department our team plays a pivotal role in driving strategic decision-making by creating, maintaining, and delivering actionable insights on KPIs, forecasting, trends, and adherence reporting. Collaborating closely with functional leaders, we provide invaluable support, helping shape discussions and strategies in executive and high-level meetings where management information is crucial.

If you're passionate about leveraging data to influence business outcomes and thrive in a collaborative environment, we want you on our team. Apply for Senior Business Intelligence Analyst role now to make an impact!

Where you come in:

• Build and maintain reporting: Lead the development and maintenance of a robust operational reporting portfolio to enhance business operations management and decision-making
• Promote data-driven approach: Analyze complex business problems using data from internal and external sources, providing actionable insights for day-to-day operations and decision-making
• Uncover opportunities: Interpret data, apply statistical techniques to analyze results and generate insights, creating timely reports to communicate findings to stakeholders
• Demonstrate agility: Provide ad hoc analysis on business needs, acting as a strategic partner to ensure data analysis meets evolving business expectations
• Ensure Quality: Continuously monitor data quality, accuracy, and completeness to ensure reliable and trustworthy analysis and reporting
• Persist growth: Stay updated with the latest data analysis tools, techniques, and trends to drive ongoing improvements in effectiveness and efficiency

What makes you successful:

• Data Analysis: Strong analytical skills to understand business requirements, analyze data, identify trends, patterns, and insights, translate them into actionable insights and propose solutions. Understanding of statistical analysis techniques
• Tableau Proficiency: Deep understanding of Tableau, including creating dashboards, visualizations, calculated fields, parameters, filters, and features like Tableau Prep Builder
• Proficiency in SQL and ETL processes: Extensive experience with tools for data integration, data cleansing, and transformation (SQL, BigQuery, REST APIs), experience with cloud platforms is an advantage
• Expert-level proficiency in MS Excel: expertise in data preparation and transformation using Power Query
• Data Visualization: Ability to design effective and visually appealing dashboards and reports that communicate complex data insights clearly and effectively to diverse groups of stakeholders
• Problem-Solving Skills: Excellent analytical and creative problem-solving skills, ability to troubleshoot issues, identify root causes, and propose solutions to improve data quality, performance, and usability report.
• Communication skills: Strong verbal and written communication skills to effectively collaborate with stakeholders, understand their requirements, and present insights and recommendations
• Collaboration Skills: While working independently, take ownership of tasks and projects, demonstrate initiative, share insights, collaborate effectively with the team, and provide guidance to team members
• Business Acumen: Understanding of business processes, customer service industry trends, and key performance indicators (KPIs). Experience in Global Business Service/ Excellence Centre / Customer Interaction Hub operations is a significant advantage\

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.

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