Personal Insurance Account Manager

Personal Lines Account Manager (PLAM)

Job Summary

Seeking a dedicated and detail-oriented Personal Lines Account Manager (PLAM) to join a small, family-run insurance agency that has been serving clients since 1935. This is an excellent opportunity for individuals looking to start or grow their career in the insurance industry. You will manage a book of business, build strong client relationships, and provide exceptional service for personal lines accounts, including home, auto, and umbrella policies.

Our agency prides itself on fostering a supportive and growth-oriented environment, making it an ideal place to further your industry knowledge and develop your career.

Compensation Package

• Salary Range: $55,000 – $75,000 (commensurate with experience)
• Benefits:
  • Health insurance (95% covered)
  • IRA with eligibility after one year
• Work Arrangement: Onsite with potential for hybrid (up to 2 days work-from-home) for standout candidates
• Travel: No travel required

Responsibilities

• Manage a book of business valued at approximately $1 million in premium, utilizing an alpha split format.
• Handle all aspects of personal lines account management, including quoting new and renewal business.
• Provide exceptional customer service by building and maintaining strong relationships with clients.
• Work with carriers such as Travelers, Hanover, Arbella, Norfolk & Dedham, and Progressive to meet client needs.
• Utilize AMS360 software for account management and documentation.
• Support clients with inquiries related to home, auto, umbrella, and other personal insurance policies.

Qualifications/Requirements

• Licensure: Property & Casualty (P&C) license preferred; must be willing to obtain upon hire if not already licensed.
• Experience: Open to candidates ranging from entry-level to experienced professionals, including those with captive insurance experience.
• Skills: Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
• Technical Proficiency: Familiarity with AMS360 software is a plus.
• Language Skills: Bilingual candidates (Spanish) are highly desirable.
• Education: High school diploma or equivalent required; additional certifications or training in insurance is a plus.

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