Service Coordinator

Service Coordinator

Proven Leadership, Hard Work and Innovation Alive and Well in North America
Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.

Primary Activities/Duties:

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
• Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
• Schedule approved travel for technicians as needed (direct employees/sub-contractors)
• Develop and/or secure estimates/quotations for installations, services and repairs as needed
• Identify and evaluate the performance and competency levels of technicians and service partners
• Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
• Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
• Perform troubleshooting for customers providing most effective solution 
• Process warranty and non-warranty claims for parts and service
• Support company sales of climate control products through customer relations
• Other duties as assigned

Physical Requirements:
Stand or Sit for long durations of time, up to and exceeding 8 hours. Work with hand tools, power tools, computer and use keyboard for up to and exceeding 8 hours.  Stand, walk, bend, twist, and reach frequently throughout the work shift.  Occasionally lift 25 – 50 pounds to waist level and up to 25 pounds above the shoulders.

Mental Requirements: 
Work in a fast paced environment, adapt to assignment changes easily, ability to multi-task, learn repair and office procedures.  Learn to use new software.  Must be detailed oriented; communicate effectively via oral and written with all levels of vendors and customers.

Safety Requirements:
Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.

Direction & Decision Making:
Complete directives either given verbally or written, make and assist in determining logical decisions.

Knowledge & Experience:

• HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service. 
   
• EPA certification for refrigerant recovery and servicing of CFC based units required. 
• Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required.  

• Previous field service is preferred. 
• Attention to details and organization skills with great follow-up skills. 
• Intermediate level of experience with Microsoft Office products.
  SAP experience a plus.

            Work Environment: Must work in both office and plant floor environment.
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If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.