Billing & AR Specialist

The Opportunity

InCharge Energy is seeking a detail-oriented Billing & Accounts Receivable Specialist to support high-volume billing, invoicing, and collections activities across a diverse portfolio of customer accounts and contracts. This role will be responsible for managing the complete invoice lifecycle, from billing preparation and invoice submission through receivables tracking and payment resolution.

As part of the Accounts Receivable team, this individual will support complex, high-value B2B accounts across industries including energy, gas, infrastructure, utilities, construction, and public-sector organizations. The ideal candidate will bring strong billing and AR experience, a proven ability to manage significant invoice volume, and expertise resolving aged receivables while ensuring contract compliance and billing accuracy.

What You'll Do

• Manage high-volume billing activities, processing approximately 100+ invoices weekly across multiple customer accounts and contract types.
• Review customer contracts, purchase orders, rate schedules, and supporting documentation to ensure invoice accuracy and compliance.
• Prepare, generate, validate, and submit invoices according to customer-specific billing requirements and submission deadlines.
• Perform detailed accounts receivable aging analysis and proactively monitor outstanding balances.
• Research, investigate, and resolve significantly past-due invoices, payment discrepancies, customer disputes, and billing escalations.
• Coordinate with internal departments and external customer contacts to facilitate invoice approvals and timely payment.
• Audit labor charges, contract rates, pricing, and billing data to ensure accuracy prior to invoice submission.
• Process billing adjustments, corrections, and reconciliations while maintaining complete documentation and audit trails.
• Submit invoices through customer portals and third-party invoicing platforms, ensuring adherence to contractual requirements.
• Maintain accurate billing and customer records within Microsoft Business Central, Salesforce, and other business systems.
• Support internal and external audit requests by providing billing documentation and contract support.
• Assist with collections activities and identify opportunities to improve billing, invoicing, and payment processes.

Your Experience and Capabilities

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• 3+ years of hands-on billing, accounts receivable, collections, or Order-to-Cash (O2C) experience
• Experience managing complex, high-value B2B accounts and contract-based billing environments
• Proven success supporting customers within energy, utility, gas, infrastructure, construction, transportation, engineering, manufacturing, or public-sector industries
• Experience managing high-volume invoicing portfolios and large-dollar customer accounts
• Strong knowledge of contract-based billing structures, billing compliance requirements, and invoice documentation practices
• Demonstrated experience performing AR aging analysis, collections activities, and resolution of substantially past-due receivables
• Experience navigating customer escalations and coordinating with internal and external stakeholders to drive payment resolution
• Proficiency with ERP and CRM systems; Microsoft Business Central and Salesforce experience strongly preferred
• Advanced Microsoft Excel skills, including reconciliations, analysis, and reporting
• Strong analytical, organizational, problem-solving, communication, and customer service skills
• Ability to work independently, manage competing priorities, and maintain a high level of accuracy in a fast-paced environment
• Highly organized, detail-oriented, dependable, and results-driven

Preferred Qualifications

• Experience supporting government, municipal, utility, or infrastructure-related customer contracts
• Experience with customer invoicing portals and third-party billing platforms
• Knowledge of audit support processes and contract compliance requirements
• Experience improving billing workflows, reducing invoice errors, and accelerating collections performance

Physical and Environmental Demands

• Ability to sit and work at a computer for extended periods throughout the workday
• Ability to occasionally lift and carry office materials weighing up to 15 pounds
• Position operates in a professional office or hybrid work environment
• Ability to perform repetitive computer and keyboard activities throughout the day
• Minimal travel may be required based on business needs