- Location
- Huntersville, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.
RESPONSIBILITIES:
Serve as the initial technical resource for internal sales teams, distributors, and end users
Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II.
Specify product fit for use.
Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert
Request product variations or forward on to Engineering for customization of products
Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
Request part numbers, assembly procedures and standards per ID number from Engineering
Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
Troubleshoot equipment problems and installations generally on the phone with customers
Training others on product specifications- Distributors, Customers, and Burkert employees
Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.
Review, create and analyze CAD drawings
Assist with the overseeing of Technical Sales Support I and II.
Build and deliver technical presentations, documents and demonstrations.
Provide post sales customer support on customers site as needed.
Project management duties with the ASM and Systemhaus.
Other duties as assigned and required
*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
REQUIREMENTS:
7+ years of customer service or inside experience preferably in a manufacturing environment
Batchelor degree in Engineering or equivalent experience preferred
Proficient in Windows and Microsoft Office
Proficient in SAP
Proficient in CAD or other 3D model system
Must have a deep understanding of Process Flow and System Integrations
Up to 50% Travel to trade shows, customers, distributors
Skills:
Strong customer focus and attention to detail
Organized
Self sufficient
Strategic and independent thinker
Day-to-day work activities are prioritized appropriately within work routines
Excellent oral, written, presentation and communication skills
Strategic communicator
Full understanding of process and automation
Knowledge of P&I
Able to work closely within a team and contribute individually
Ability to preform fine hand manipulation, such as keyboarding
Ability to follow safety and process procedures
Ability to sit preforming computer and telephone work for up to 8 hours per day
Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day
In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.
Curious? Then we look forward to receiving your application.
