- Location
- Charlotte, NC - 2709 Water Ridge Pkwy, United States of America · Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Senior
- Experience
- 15+ years
- Closing date
- Today
- Source
- Workday
Description
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Days Monday-Friday
Compensation grade 5027
Accountable for revolutionizing the way we understand, predict, and consistently deliver on the needs of patients and the population – by building a pervasive, AI-powered orchestration engine that consistently drives access to the right care, the right way, and every time.
Responsible for providing enterprise-wide strategic and operational leadership for Advocate Health’s integrated care coordination, navigation and patient flow ecosystem through:
- Building core capabilities
- Optimizing resources
- Scaling solutions
- Accelerating impact
- Monetizing platforms
- Driving superior outcomes (agreed upon KPIs)
Responsible for optimizing inpatient and ambulatory care management, care transitions, care navigation and coordination, access, and patient flow across the continuum, creating platform, processes and structure that ensure inpatient, ambulatory, and virtual care operations function as a single, integrated system across the enterprise.
To achieve key system strategic priorities and platform solution builds the role must partner closely with physicians, nursing, IT, Virtual Health, Clinical Transformation, operations, strategy, and divisional leadership throughout the health system to translate enterprise strategy and design into coordinated execution at scale and in a way that is financial sustainable. Specifically, rewiring, designing, developing and implementing the end –to-end orchestration of Care Management, and the PACT (Patient Access & Care Team), with accountability for clinical outcomes, access, throughput, patient experience, and total cost of care.
This position is accountable at the enterprise level, setting up system standards, driving performance through data and technology enablement, and leading large, complex teams across multiple geographies and care settings.
Major Responsibilities:
- Serve as an operational architect, shaping access, efficiency and continuum optimization in designing solutions and as the primary point of contact for the vetting of Mission Control primary and secondary impacts for all technology, algorithms, care pathways, etc. that would impact patient care access and/or care coordination.
- Serve as the enterprise “mission control” leader for care coordination, patient flow, and access across the care continuum.
- Translate clinical enterprise and system strategy into integrated operating models, priorities, and performance expectations for all “mission control” functions and capabilities.
- Establish enterprise-wide governance, decision rights, escalation pathways, and standard work for patient progression and care coordination.
- Provide executive leadership and strategic direction for Inpatient Care Management, Ambulatory Care Management and Care Coordination, Utilization Management and Care Transitions (as applicable within enterprise scope)
- Ensure consistent clinical standards, workflows, and performance metrics while enabling local flexibility where appropriate.
- Drive integration across care settings to reduce fragmentation, improve outcomes, and optimize length of stay, readmissions, and post‑acute transitions.
- Provide enterprise oversight of the PACT Call Center, aligning access, triage, and navigation functions with clinical care management strategies.
- Ensure the call center operates as a clinical front door and command center, tightly integrated with ambulatory teams (and inpatient where appropriate)
- Leverage digital tools, analytics, and workforce models to improve access, responsiveness, and patient experience.
- Responsible for clinical quality and outcomes in the areas where clinical care is delivered as part of the “mission control” platform.
- Accountable for deploying highly reliable people, processes and technology that drive an integrated and high performing patient experience for every encounter.
- Responsible for optimizing operational efficiencies and performance of areas within scope of responsibility.
- Responsible for creating and operationalizing financially sustainable models of care.
- Uses advanced analytics and real-time data to anticipate demand, manage capacity, and drive proactive interventions.
- Partner with key corporate partners and stakeholders to ensure transparency and accountability for outcomes and act as a key enterprise partner to physician, nursing, and clinical executives, ensuring alignment between care delivery models and operational execution.
- Collaborate with market, medical group, and hospital leadership to deploy enterprise models while respecting local operational realities.
- Influence system-wide change through matrixed leadership, not direct authority alone.
- Sets expectations, identify dependencies, duplicative efforts and handoffs, clarify ownership and prioritize work
- Lead and develop senior leaders across multiple portfolios and geographies.
- Build a high-performing, accountable leadership team grounded in Advocate Health values.
- Serve as an executive role model for collaboration, urgency, and data-driven decision making.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
Master’s degree in healthcare administration, Business Administration, Nursing, Medicine, or related field (or equivalent experience). Minimum 15+ years of progressive leadership experience in healthcare, including enterprise or multimarket scope.
Experience Required:
- Demonstrated success leading large, complex clinical or operational organizations across multiple care settings.
- Deep expertise in care management, patient flow, access, and clinical operations.
- Proven ability to operate at the executive strategy level while driving disciplined execution.
Physical Requirements and Working Conditions:
Exposed to a normal office environment.
Some travel necessary
Position will be remote based with a strong preference to live within one of the Advocate Health main states, NC, GA, IL, WI.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
