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Portfolio Delivery Manager - Technology

Ghr

·

Jun 16, 2026

Location
Charlotte, United States of America · Addison · Jacksonville
Workplace
Onsite
Type
Full-time
Department
IT
Seniority
Manager
Source
Workday

Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:
This job is responsible for leading a team to maximize the value delivered through multiple programs and/or value streams within a small, less complex delivery portfolio. Key responsibilities include managing and developing the team through coaching, mentoring and feedback, aligning strategy, and execution by applying Lean and systems thinking approaches to strategy, investment funding, portfolio operations, and governance. Job expectations include managing the portfolio, ensuring compliance to standards, and driving continuous improvement to operations and governance. Additionally, responsible for managing the overall portfolio of Credit Underwriting technology project work. Manages team of employees and contractors. Will have the opportunity to represent Consumer Lending and Credit Underwriting Technology in Consumer Technology improvement efforts.

Responsibilities:

  • Directs and leads a delivery team aligned to a portfolio and mentors Delivery Leads
  • Supports Credit Underwriting technology
  • Builds relationships with business and technology executives across multiple organizations, as well as Compliance and Risk
  • Partners with the key stakeholders and leaders to define the vision and creating the portfolio roadmap aligned to strategic goals
  • Provides status updates and reporting for the portfolio to stakeholders and leadership pertaining to the desired outcomes, delivery, risks, issues, and schedule
  • Manages overall portfolio financials, Profit and Loss (P&L), and performance
  • Ensures adherence with Enterprise Change Management standards

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:
  • 10+ years managing programs
  • 5+ years people and program management at BofA
  • Financial management acumen
  • Experience managing in a hybrid Agile/waterfall environment
  • Strong communication skills
  • Proven relationship building

Desired Qualifications:

  • Experience estimating projects/programs
  • Strong presentation skills
  • Experience with credit products (home lending, vehicle lending, credit card, credit underwriting)

Skills:

  • Collaboration
  • Influence
  • Result Orientation
  • Risk Management
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Data Management
  • Financial Management
  • Solution Delivery Process
  • Agile Practices
  • Architecture
  • DevOps Practices
  • Solution Design
  • Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills

AgileDevOpsUnderwritingRisk ManagementComplianceProgram ManagementChange Management

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