- Location
- Pasig City, Philippines
- Type
- Full-time
- Department
- Finance
- Seniority
- Manager
- Experience
- 5+ years
- Closing date
- 1 week ago
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
As the Finance Operations Manager, you will be responsible for overseeing the end-to-end performance and execution of both the Accounts Receivable (AR) and Accounts Payable (AP) teams. You’ll manage team leaders, ensure compliance, drive process improvement, and serve as the key liaison between the operations teams and business stakeholders. This role requires a hands-on leader who can coach teams, improve processes, and communicate effectively at all levels.
Your day could see you:
- Leading, mentoring, and developing team leaders in AR/AP
- Managing workload allocation, staffing plans, and team structures
- Overseeing escalation handling from internal stakeholders and suppliers
- Generating and analyzing reports on business and program performance
- Implementing process improvements and compliance measures
- Liaising with business stakeholders to resolve operational issues
- Ensuring updated and compliant operations manuals, CRMs, and quarterly audits
- Attending and participating in performance reviews and client meetings
- Ensuring proper training, knowledge transfer, and compliance across teams
- Driving team recognition initiatives, conducting competency appraisals, and succession planning
- Enforcing schedule adherence, system functionality, and team readiness
- Overseeing ESAT surveys, rewards programs, and internal communication strategies
- Tracking and maintaining accurate team leader and program scorecards
- Ensuring team KPIs and program expectations are met or exceeded
What You’ll Bring
- At least 5+ years of experience in Finance Operations or a similar leadership role
- Background in accounts receivable and accounts payable processes
- Strong leadership and people management experience
- Excellent stakeholder management and client-facing communication
- Analytical mindset with strong report generation and performance tracking abilities
- Proven experience in process improvement, compliance, and operational excellence
- Working knowledge of finance tools, systems, and ERP platforms
- Strong coaching and mentoring skills
- Proficient in Microsoft Office applications, especially Excel
- Flexible, proactive, and results-oriented
Join the A-Team and experience the A-Life!
