Legal & Compliance Tech Application Owner

Reporting to the Legal & Compliance Tech Manager, the Legal & Compliance Tech Application Owner will be responsible for day-to-day operations of the applications and of the management of IT projects withon le Legal scope. Th primary tool in scope is the OneTrust platform; secondary tools are Docusign, Piano, eFront, EQS, and third party due diligence solutions.  

You will act as a liaison between the Data Protection/Compliance business teams within the whole group, other Group Tech teams, and external vendors, ensuring the adherence to deadlines, budgets, and Group best practices.  

YOUR ROLE

Run scope: 

• User assistance: Provide support to help users navigate and use the tools effectively. 

• Troubleshooting: Identify and resolve issues reported via the Jira ticketing system. 

• Documentation: Update documentation, including user guides and the FAQ knowledge base. 

• Maintenance: Perform administration tasks and maintain the tools to ensure optimal performance. 

• Feedback collection: Gather user feedback to improve features and usability. 

• Monitoring: Track performance and usage metrics to identify areas for improvement. 

• Continuous improvement: propose evolutions, drive actions to improve adoption and user experience; support the definition and execution of the action plan.  

• Security: Assist security teams with application analyses and ensure implementation of security recommendations and guidelines; 

Project scope:  

• Plan project stages, establish schedules, and define budgets and governance. 

• Coordinate all stakeholders (Group and local business teams, Group and local Tech teams, vendors, etc.). 

• Integration support: Assist with integrating tools with other systems and platforms. 

• Monitor progress, identify risks and obstacles, communicate status to stakeholders, and escalate as needed. 

• Ensure deliverables meet quality standards and technical requirements. 

• Manage change requests and adjust the project plan accordingly. 

• Collaborate with clients, vendors, and other departments to ensure needs are met. 

• Prepare and monitor project budgets. 

• Configure tools within your scope. 

• Update project documentation. 

• Implement and support delivered projects. 

• Ensure compliance with the Group’s security policy. 

• Participate in RFP and pre-studies 

Experience 

• Has already managed the operational run of a OneTrust instance with a focus on: cookie consent, DSAR, TPRM, Privacy Automation 

• Ideally has managed the deployment of the Onetrust user consent module 

• Ideally has managed the operational run for: efront, EQS, Piano, AI governance tools, indicent tools, third party due diligence tools 

• Has experience as a Tech App owner (5 years minimum) 

Knowledge and Skills 

• Onetrust certification is mandatory 

• Ability to work independently and methodically  

• Ability to work on multiple tools and to manage run and project activities in parallel 

• Excellent interpersonal skills 

• Strong documentation skills and the ability to explain issues and tasks to non-technical staff 

• Strong in communication and organizational skills, ability to prioritize tasks continuously 

• Fluent English, spoken and written