Sr Manager, Direct to Consumer | Remote – Open to Candidates Anywhere in the U.S.

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Job Overview

Remote role, open to candidates nationwide.

The Senior Manager, Direct to Consumer is a pivotal leadership role at T-Mobile, responsible for orchestrating the distribution and sell-in strategy for the company's fiber addresses across various market segments, including new passings and mature passings. This position demands a strategic mindset and operational rigor, as the leader will manage a team of Territory Managers to ensure that every home passed converts into revenue through effective staffing, sales execution, and installation processes. The Senior Manager will work closely with joint venture partners to align on install capacity and sales forecasts, ensuring that market launch plans are executed seamlessly and effectively.

In this role, the Senior Manager will not only oversee the strategic planning of the fiber address portfolio but will also engage in hands-on problem-solving and team development. By leveraging local competitive insights and maintaining strong relationships with Account Managers, the leader will drive performance against monthly and quarterly targets, while also identifying opportunities for improvement in underperforming areas. This position is integral to T-Mobile's success in expanding its fiber footprint and achieving operational excellence in the Direct to Consumer segment.

Job Responsibilities:

• Develop and implement the distribution and sell-in strategy for fiber addresses across various market segments.
• Manage and mentor a team of Territory Managers to ensure effective staffing and sales execution.
• Collaborate with joint venture partners to align on install capacity and sales forecasts.
• Oversee the execution of market launch plans to ensure seamless operations.
• Analyze local competitive insights to drive performance improvements in underperforming areas.
• Engage in hands-on problem-solving to address operational challenges and enhance team performance.
• Maintain strong relationships with Account Managers to drive sales and operational success.
• Monitor and report on monthly and quarterly performance against targets. 10%
• Participates in other duties or projects as assigned by business management as needed 10%

Education and Work Experience:

• Bachelor's Degree Combination of education and experience deemed equivalent to a Bachelor's Degree and 7 years of related work experience (Required)
• 4-7 years Experience in fiber, broadband, or telecommunications with direct exposure to network build, market launch, or Joint Venture operating models. (Required)
• 4-7 years People leadership - Experience in managing, coaching, and developing direct report(s), ideally leading a field- or territory-based team. (Required)

Skills:

• Leading by Influence Ability to influence, lead, and coach a distributed field team while managing complex external JV relationships. (Required)
• Analytical Insight Strong analytical skills - comfortable building and defending address-level and market-level forecasts, and translating HHP and capacity data into an actionable sell-in plan. (Required)
• Business Economics Deep understanding of fiber build economics (Required)
• Partnership Management Partnership management, negotiation, and operating cadence (Required)
• Cross Function Collaboration Strong cross-functional partnership skills (Required)
• Market Intelligence Ability to synthesize local competitive and market intelligence into a clear, prioritized action plan. (Required)
• Executive Communications Written, verbal, presentation, and executive presence (Required)
• Strategic Agility Moving effectively between strategic planning and tactical execution (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $141,120 - $254,520

National Base Pay Range: $117,600 - $212,100

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ377414¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.