- Location
- Bournemouth
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Closing date
- Today
- Source
- Vincere
Description
Product Manager - Customer Journey
Stockport | Hybrid - 2 days per week
Up to £65,000 + 16% bonus + benefits
We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support.
The business receives 100,000+ calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls.
This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. You'll be looking 12–18 months ahead, owning the product strategy and roadmap and driving meaningful business change.
What you'll do
- Own the product strategy and roadmap
- Identify ways to improve customer journeys and reduce unnecessary contact
- Use customer feedback and data to identify opportunities
- Work closely with Technology, Design, Operations and wider business teams
- Manage and influence senior stakeholders
- Lead workshops, discovery and product shaping
- Prioritise the backlog based on customer and business value
- Turn business needs into clear requirements and user stories
- Measure the impact of changes and continually improve
What we're looking for
- Strong Product Owner and or Management experience
- Proven experience owning product strategy and roadmaps
- Excellent stakeholder management and influencing skills
- Strong Safe Agile experience
- Customer-focused and data-driven approach
- Someone who is comfortable working across the wider business rather than staying in their own lane
- Experience in insurance, financial services, customer servicing or contact centres would be beneficial
If you're a Product Manager looking for a role where you can make a genuine business and customer impact, I'd love to hear from you.
