- Salary
- $81k – $88k
- Location
- Wallumattagal Campus, Macquarie University, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Human Resources
- Closing date
- Today
- Source
- Workday
Description
PRIMARY DETAIL
- Salary: HEW Level 4 $81,323-$87,648 plus 17% superannuation- Full time, 12-month fixed term position
- Macquarie University, Wallumattagal Campus, North Ryde, Hybrid Working
Support the people who power a world-class university. Help deliver an exceptional employee experience from recruitment through to appointment and beyond.
Are you a highly organised HR professional who takes pride in accuracy, efficiency, and customer service excellence? We're looking for an HR Shared Services Assistant to join our Positions and Appointments team and play a key role in supporting our staff, candidates, and affiliates start their journey with the University.
In this role, you'll work across a broad range of HR processes and utilise contemporary HR systems to deliver seamless, high-quality administrative services. You'll gain exposure to the full employee lifecycle, collaborate with a wide range of stakeholders, and contribute to a team that values continuous improvement, professional development, and service excellence.
About the Role
As an HR Shared Services Assistant, you will provide responsive, accurate, and timely HR administration and support across a range of workforce processes. Key responsibilities include:
Provide responsive customer service and HR support to employees, managers, candidates, and affiliates, managing enquiries and escalating complex matters as required.
Process a broad range of HR transactions across the employee lifecycle, including contract administration, pre-employment checks, appointments, onboarding, scholarships, and honorary appointments.
Ensure all HR transactions, records, and employee data are accurate, compliant, and maintained in line with organisational and legislative requirements.
Monitor transaction progress, resolve data quality issues, and contribute to continuous improvement and standardisation of HR processes and procedures.
About You
You are a customer-focused HR professional with a strong attention to detail and a passion for delivering quality service. You enjoy working in a fast-paced environment, managing competing priorities, and collaborating with others to achieve positive outcomes.
To be successful in this role, you will demonstrate:
Excellent written and verbal communication skills, with the ability to manage enquiries professionally, confidently, and efficiently.
Experience providing high-volume HR administration and transactional support, ideally within a large or complex organisation.
Sound knowledge of HR processes across the employee lifecycle, including recruitment administration, onboarding, and position management.
An understanding of enterprise agreements, modern awards, and relevant employment legislation.
Strong proficiency in HR information systems, with experience using Workday highly regarded, along with the Microsoft Office suite.
Exceptional attention to detail and a commitment to data integrity, accuracy, and quality.
A proactive approach to identifying opportunities for process improvement and contributing to service excellence.
Additional Information
A criminal history check is a requirement of this position.
How to Apply
To be considered for this opportunity, please submit your current CV along with a cover letter outlining your experience and suitability for the role.
Join us and help deliver exceptional HR services that support the people who make our university community thrive.
Applications Close: Sunday, 9 August 2026 at 11:59pm (AEST).
We reserve the right to progress or decline an application prior to the application closing date.
For enquiries, or a confidential conversation about the role please contact Kate Williams at [email protected].
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
09/08/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.
