Global HR Specialist, US

• Company: Vensure Employer Solutions — the largest privately held organization in the HR technology and service sector. Provides HR/HCM technology, managed services, and global BPO. Collectively serves over 95,000 businesses and processes over $135B in annual payroll. Headquarters: Chandler, Arizona. Learn more: www.vensure.com.

• Position: Global HR Specialist, US

• Position Summary: Responsible for delivering customized HR service solutions that positively impact clients, support client retention and growth, provide federal and state compliance guidance, and complete HR service functions. Proactively consults and follows up with clients to develop, implement, and monitor HR-related deliverables and ensure client policies, procedures, and actions are compliant.

• Essential Duties and Responsibilities:

• Work with targeted Elite HR-centric clients with a primary focus on compliance and strategic HR needs.

• Own client health, maintenance, and retention; monitor payroll trends, consult on products/services, and navigate compliance issues.

• Collaborate with clients, sales, and operations to ensure successful transitions to Vensure and maintain long-term partnerships.

• Develop and maintain effective relationships with clients, appointed contacts, and on-site supervisors; provide guidance and value-added solutions that drive client success and retention.

• Deliver customized HR solutions aligned to client standards and HR best practices; resolve issues promptly, follow up, and provide proactive recommendations to improve communication, productivity, culture, and practices while mitigating risk.

• Develop handbooks, job descriptions, performance evaluation systems, compensation plans, hiring/onboarding processes, salary benchmarking, and succession planning.

• Identify legal/regulatory HR compliance concerns and partner with clients to address them; build and maintain relationships with colleagues to ensure effective client communication and services.

• Provide guidance and mentorship to HR Business Partners and Associate HR Business Partners.

• Operate with independence and discretion, leveraging multi-disciplinary and multi-state HR experience to advise on complex, high-risk, and strategic HR matters.

• Travel to perform onsite visits and meet remotely with clients to achieve KPIs, service levels, and profitability targets.

• Marginal Functions:

• Attend webinars, seminars, and trainings to stay current on laws and best practices.

• Support HR projects and initiatives outside the assigned client group as needed.

• Provide backup support for other HRBPs and HR team members during peak periods, absences, or urgent employee relations needs.

• Perform other related duties as assigned to support business operations and HR team objectives.

• Knowledge, Skills, and Abilities:

• Excellent organizational and time management skills; personable, well-spoken, and technically capable.*

• Demonstrated knowledge and experience in HR best practices with emphasis on employee relations and related federal, state, and local laws and regulations.

• Working knowledge of multiple HR disciplines, including employee relations, organizational diagnosis, performance management, recruitment, compensation, and benefits.

• Strong verbal and written communication skills and interpersonal effectiveness across levels and cultures.

• Excellent internal and external customer service skills.

• Adherence to KPIs and SOPs according to established guidelines.

• Ability to apply change management initiatives to assist in business transformation.

• Use logic and reasoning to make immediate decisions under pressure or tight deadlines; exercise proper judgment when evaluating situations/problems.

• Strong sense of business ethics and ability to handle confidential information appropriately.

• Ability to manage multiple projects, attend to daily account and HR matters, maintain focus, follow through until resolution, and deliver committed results.

• Ability to make recommendations to effectively resolve escalations using judgment consistent with standards, practices, policies, procedures, regulations, and government law.

• Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.

• Required Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of experience, skills, education (including relevant nontraditional degree programs, certifications, or job training programs) preferred.

• 2–4 years of HR experience.

• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.

• Experience with various HRIS systems and payroll platforms preferred; PRISM, EOR, or PEO experience preferred.

• Bilingual (English/Spanish) capabilities preferred.

• Required Licenses and Certifications:

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.

• Physical, Mental, & Communication Demands:

• Physical Demands: Sedentary work (primarily sitting at a desk/computer). Frequent use of hands/fingers for keyboard/mouse. Occasional walking in office. Visual acuity for reviewing documents. Occasional travel for meetings, site visits, or leadership sessions.

• Mental Demands: Ability to analyze complex employee relations, organizational, and business issues and exercise sound judgment. Handle confidential information with discretion. Manage multiple priorities and deadlines in a fast-paced environment. Make informed decisions about when to escalate client concerns. Emotional resilience when addressing high-impact or sensitive situations (e.g., performance issues, investigations, organizational change). Ability to work independently and collaborate across the organization.

• Communication Demands: Build relationships and communicate clearly, professionally, and persuasively with employees, managers, senior leaders, and external partners. Adapt communication style to audience and context; demonstrate cultural sensitivity. Strong written communication to draft policies, updates, presentations, and employee communications. Conduct client training sessions and provide clear instructions/support. Active listening, effective questioning, facilitation of difficult conversations, presentation of HR guidance and data-driven insights, and regular participation in meetings and virtual discussions.*

• Environmental Conditions: Indoor office environment; occasional moderate noise from copiers, W-2 or check printers, or coworkers.

• Benefits:

• Health Insurance: Medical, dental, vision.

• Retirement Plan: 401(k) with company match.

• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

• Other Benefits: Life insurance, short-term disability, long-term disability, Employee Assistance Program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.*

• Disclaimer: This job description does not state or imply the only duties to be performed. Employee will be required to follow other job-related instructions and perform duties requested by management. Management may add, revise, or delete information in this job description. All employees must follow Vensure policies, procedures, and established SOPs. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions of this position.

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