- Location
- Netherlands
- Workplace
- Hybrid
- Department
- Professional / Experienced
- Source
- JOIN
Description
**Job Description:**
American Eagle is the global leading denim brand. Our aim is to be the world’s number 1 denim brand. As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam.
Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base. This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience.
## Tasks
**Objectives of this role:**
- Drive a seamless customer experience that creates positive sentiment for our brands.
- Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.
- Maintain accurate records of customer interactions and steps taken to resolve issues.
**Key Responsibilities:**
- Manage customer conversations and respond to customer inquiries via email, chat, and social media promptly and professionally.
- Resolve customer issues efficiently, maintaining high standards of service.
- Manage orders, returns, and customer requests using Shopify and Gorgias.
- Proactively take steps to enhance the customer experience.
- Share relevant customer feedback to help us improve our offerings.
- Evaluate our customer support processes, devise improvements, measure results, and iterate.
- Maintain accurate records and assist with reporting as needed.
## Requirements
**Requirements:**
- 1–3 years of experience in customer-facing role, preferably in retail or fashion.
- Experience with Shopify and Gorgias.
- Strong written and verbal communication and problem-solving skills.
- Ability to handle high volumes of customer inquiries with professionalism.
- Friendly and empathetic demeanor.
- Ability to respond to customer questions using social media.
- Ability to collaborate across departments and teams.
- Ability to communicate in more than one language - Fluent in English; additional languages such as Dutch, German, or French are a plus.
