Administration Officer – ADS Contact Centre

Job Description:

• Role title: Administration Officer – ADS Support Line

• Role type: Max Term Part-time (12hrs/week) until June 2028.

• Role grade: Administration Officer Level 3 , (Year1-2)

• Department and location: Alcohol & Drug Service St Vincent’s Public Hospital, Sydney

• Salary: $73,915.12 - $76,218.80 (pro-rata) + super+ salary packaging

Welcome to St Vincent’s Hospital Sydney

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Provide high-quality back-end administrative support for a statewide 24/7 Alcohol & Drug Contact Centre, helping ensure the service operates smoothly and effectively.

• Coordinate rostering, payroll and finance administration, including maintaining staff rosters, processing approved changes and liaising with Payroll regarding pay and leave enquiries.

• Maintain and update the statewide Contact Centre database, service information, referral pathways and educational resources used by counsellors to support service delivery.

• Support data entry, reporting, audits, quality improvement, recruitment, training records and staff performance processes, as well as various administrative projects and ad-hoc tasks.

• Work collaboratively as part of the Inner-City Health Administration team, supporting Alcohol & Drug, Mental Health and Homeless Health services and providing administrative support to managers and clinical teams.

About you

• Strong computer literacy, with experience using Word, spreadsheets, databases, email and electronic information systems, including HR and payroll systems.

• Excellent communication and interpersonal skills, with the ability to communicate effectively and professionally with a range of stakeholders.

• Strong time management and problem-solving skills, with the ability to prioritise competing tasks and work independently.

• Experience working in a healthcare setting, with an understanding of client administration systems and the ability to work sensitively with vulnerable clients and carers while maintaining confidentiality.

• A commitment to ongoing personal and professional development, with a willingness to learn and contribute positively as part of a team.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income

• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements

• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes

• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives

• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre

• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care

• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships

• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply

The closing date for applications is 01 September 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. 

Respectfully, this role is not open to recruitment agencies.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct