Product Manager - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

The Product Manager role within the Business Architecture and Horizontal Product Management team is responsible for maximizing the value for one or more products, at the program level in a scaled Agile model. This includes defining and refining the detailed epic level requirements, closely working with stakeholders and aligning priorities with Product Owners running their respective scrum teams. Product managers are expected to be knowledgeable of all strategic horizontal capabilities managed within the team to drive cross team collaboration where needed, including workflow, document management, correspondence, eSign, eForms, content management and beyond.

Responsibilities:

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
• Communicates the program vision and roadmap to stakeholders, product owners and the teams
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses
• Provides input into defining business capabilities and aligning them to products or creating new products to support them
• Ensures product availability by partnering closely with demand and capacity teammates
• Develops business cases for new products and additional features for existing products
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 5+ years relevant work experience with business and technology projects including process improvement/re-engineering and technology change efforts
• Knowledge of project tools (JIRA experience preferred)
• Responsible for maximizing the value for one or more products, at the program level in a scaled Agile model.
• Experience with and knowledge of Agile project management methodology
• Process design oriented
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy
• Ability to facilitate meetings, capture key outcomes/actions and own product documentation
• Intermediate proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio
• Strong decision making skills with an assertive and proactive communication style
• Strong communication skills (verbal, written and presentation) and active listening skills
• Must be proficient in data management to include strong data analytic capability
• Must have strong organizational skills and be able to handle multiple tasks
• Enthusiastic, energetic, determined and positive – especially under pressure
• Critical thinker and risk minded

Desired Skills:

• Provides input into defining business capabilities and aligning them to products or creating new products to support them.
• Articulates the business value to Product Owners so they understand product and strategy; Ensures alignment across product roadmap to achieve portfolio objectives.
• Creates and prioritizes features/epics in the program backlog; empowered to make decisions about trade-offs with emerging work versus planned work.
• Refines features/epics with the Product Owners to ensure there is enough ready work for the upcoming 1-2 quarters.
• Reviews and accepts features/epics and is empowered to make on-the-spot decisions on scope and requirements.
• Works in partnership with the Product Owners and the teams to ensure that optimum value is obtained through technology and through an advanced understanding of the business and industry trends.

Skills:

• Financial Management
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Risk Management
• Business Acumen
• Business Case Analysis
• Data Management
• Solution Design
• Vendor Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40