Technology Operations & Mainframe Operator

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Technology Operations and Mainframe Operator supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first-level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real-time monitoring and incident response in a 24x7 banking environment.

Primary Responsibilities

• Monitors and operates mainframe and enterprise systems, including console operations and batch processing
• Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards
• Executes and monitors mainframe and distributed batch jobs and distribute operational outputs
• Maintains mainframe production documentation and operational records
• Performs first-level troubleshooting and escalate incidents per defined procedures
• Supports outage management activities including bridges and incident timelines
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• Works under clearly defined procedures
• Works under close supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• Associate’s or Bachelor’s degree in a related field
• Prior technology operations experience including computer and mainframe operations

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a team environment when applicable
• Ability to work under direct guidance
• Good customer service skills
• Good problem-solving skills
• Good written and verbal communication skills

Shift Schedule: Thursday-Sunday

Preferred experience:

TSO/ISPF

JCL

JES2

IWS/CA7/Control -M

Service Now/Pager Duty

Mainframe system console monitoring

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.  The manager will set the work schedule for this position, including in-office expectations.  Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is Birmingham, AL

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$46,750.00 USD

Median:

$57,270.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.