senior legal operations specialist, ebilling & Spend Management

Now Brewing – senior Legal Operations Specialist, ebilling & Spend Management # to be a partner!

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role contributes to Starbucks success by serving as the primary administrator and subject matter expert for Legal & Corporate Affairs' enterprise legal management (ELM) and eBilling platform, currently Passport. The position supports effective management of outside counsel and vendor spend globally.

The Legal Operations Specialist partners closely with attorneys, legal professionals, Finance, Procurement, Accounts Payable, outside counsel, and third-party vendors to ensure accurate invoice processing, compliance with billing guidelines, financial reporting integrity, matter-related financial management, vendor onboarding, and timely payment of services.

The role is responsible for driving operational excellence across legal spend management processes, identifying opportunities for automation and continuous improvement, maintaining data quality, supporting forecasting and accrual activities, and delivering reporting and analytics that enable informed business decisions. This partner operates independently, manages competing priorities, and serves as a trusted resource for legal financial operations.

As a senior Legal Operations Specialist, ebilling & Spend Management you will..

Enterprise Legal Management & eBilling Administration

• Serve as the primary administrator and subject matter expert for Starbucks’ enterprise legal management and eBilling platform, including user access, matter setup, invoice workflows, permissions, and system configuration.
• Partner with software vendors and internal stakeholders to troubleshoot platform issues, maintain data integrity, and support effective system adoption.
• Develop and maintain system documentation, training materials, process guidance, and user support resources.

Invoice Review & Compliance

• Review invoices for compliance with Outside Counsel Billing Guidelines, eBilling requirements, approved rates, and matter coding expectations.
• Identify and resolve billing violations, coding discrepancies, rejected invoices, credits, wire payments, and other non-standard billing scenarios in partnership with law firms and internal stakeholders.
• Support continuous improvement of billing controls, invoice review processes, and compliance monitoring.

Outside Counsel & Vendor Management

• Coordinate onboarding, offboarding, billing setup, rate management, and compliance requirements for law firms and legal service providers.
• Maintain accurate outside counsel and vendor data within Passport and related systems.
• Serve as a primary point of contact for law firms on invoicing, timekeeper rates, billing requirements, and payment inquiries.

Financial Operations & Accrual Management

• Administer the monthly legal accrual process in partnership with attorneys, vendors, Finance, and Accounting to support timely and accurate submissions.

• Monitor legal budget and spend activity, support forecasting, and assist with quarter-end and fiscal year-end close processes.

Reporting & Analytics

• Produce recurring and ad hoc reporting on legal spend, accruals, vendor performance, matter activity, and financial trends.

• Develop dashboards, analyses, and insights that improve visibility into legal spend and support informed decision-making by Legal Operations leadership and business stakeholders.

• Maintain financial and matter-related data quality to ensure reporting accuracy and consistency.

Process Improvement & Operational Excellence

• Identify and implement opportunities to streamline workflows, strengthen controls, reduce administrative effort, and improve the user experience.

• Support legal technology implementations, vendor management initiatives, process transformation projects, and other Legal Operations strategic initiatives.

• Leverage reporting, automation, and emerging technologies, including AI-enabled solutions, to improve efficiency and operational performance.

We’d love to hear from people with:

• 3+ years Enterprise Legal Management / eBilling platforms, including Passport, Legal Tracker, Bright flag, Team Connect, or similar tools.

• 3+ years Legal Operations, legal financial operations, law firm billing, or outside counsel management.

• 3+ years Invoice review and billing guideline compliance.

• 3+ years Accruals, budgeting, forecasting, and spend reporting.

• 2+ years Vendor management and outside counsel administration.

• 2+ Reporting, analytics, and dashboard development.

• 3+ Advanced Excel and financial data analysis.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258