Senior Manager, Change Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Sr. Manager, Project Manager

Experience: 12-15 years

Location: Gurugram, India

Position type: Full time

Timing: 1-10pm India time

Change Strategy & Planning

o Develop and deliver end-to-end change management strategies for marketing transformation initiatives (process, technology, org design, capability uplift).

o Assess change impact, readiness, risk, and stakeholder landscapes across global and regional teams.

o Build integrated change and communication roadmaps aligned to project milestones.

Stakeholder Management & Governance

o Partner with global, regional, and local marketing leaders to ensure alignment, buy-in, and a unified approach to change.

o Establish governance forums, cadence, and reporting for change initiatives.

o Manage cross-functional relationships across Marketing, Operations, Technology, HR, and Business stakeholders.

Communication & Engagement

o Lead communication strategy for change programs—messaging, narratives, leadership updates, playbooks, FAQ documents, and business cases.

o Ensure clarity of “what’s changing, why, and for whom” across all marketing teams.

o Create high-impact presentations and materials for global leadership.

Training, Enablement & Adoption

o Drive enablement plans including training sessions, capability-building workshops, and onboarding for new tools and processes.

o Develop adoption frameworks, measure effectiveness, and continuously optimize.

o Partner with global L&D or product teams to deliver localised rollouts in Gurugram and other hubs.

Change Implementation & Execution

o Lead execution of change initiatives across the marketing lifecycle—campaign operations, MarTech, analytics, content operations, compliance, governance, etc.

o Ensure consistent adoption of global processes in India-based teams and prevent fragmentation.

o Monitor progress, identify roadblocks, and provide corrective recommendations.

Metrics, Reporting & Continuous Improvement

o Define KPIs and success measures for change adoption.

o Track performance, capture feedback loops, and present insights to leadership.

Create documentation, best practices, and repeatable frameworks for future change rollouts.

• 10–14 years of experience, with at least 5+ years in Change Management within Marketing, Digital, MarTech, or Transformation environments.

• Experience working in global matrix organisations or GCCs.

• Strong understanding of marketing operations, marketing technology, and campaign processes.

• Proven experience driving adoption of enterprise tools (e.g., Workfront, Salesforce, Marketo, Adobe, DAMs, AI/automation platforms).

• Change Management certifications (Prosci, ACMP) preferred.

• Exceptional communication, presentation, and stakeholder influencing skills.

• Ability to simplify complexity, drive clarity, and build trust across large cross-functional teams.

Key Competencies

• Strategic thinking with hands-on execution.

• Strong stakeholder management ability.

• Ability to navigate ambiguity and drive structure.

• Excellent storytelling, communication, and facilitation skills.

• Analytical mindset & data-driven approach.

• Strong project management and governance capability.

Why This Role Matters

This role is pivotal in ensuring marketing teams across the globe adopt consistent, scalable, and future-ready ways of working. You will shape how marketing operates, collaborates, and delivers impact—making Gurugram a strategic hub for global marketing transformation.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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