Order to Cash Operations Analyst

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The O2C Management Analyst is responsible for managing and resolving customer disputes related to invoices, pricing, deductions, short payments, credits, and billing discrepancies. The role serves as a key liaison between customers and internal stakeholders to ensure timely dispute resolution, improve cash flow, reduce aged receivables, and enhance customer satisfaction. • They are also responsible for managing rebate programs, validating customer claims, processing rebate payments, performing reconciliations, and ensuring compliance with contractual agreements. The role supports accurate financial reporting, enhances customer satisfaction, and minimizes financial risk through effective rebate management.
What are we looking for? • • Strong knowledge of Order-to-Cash (O2C), Accounts Receivable, Dispute Management processes & rebate management. • • Excellent analytical and problem-solving skills. • • Strong verbal and written communication abilities. • • Experience managing customer deductions and invoice disputes. • • Knowledge of Accounts Receivable, financial reconciliation, and customer claims management. • • Experience with SAP or SAP S,4 HANA ERP system. • • Strong stakeholder management and customer service skills. • • Ability to manage multiple priorities in a fast-paced environment
Roles and Responsibilities: • Dispute Management • • Manage end-to-end resolution of customer disputes and deductions within established service level agreements (SLAs). • • Investigate billing, pricing, freight, tax, promotional, and contract-related disputes. • • Validate supporting documentation and determine the root cause of disputes. • • Coordinate with internal teams to identify corrective actions and prevent recurring issues. • • Maintain accurate records of dispute cases, resolutions, and follow-up activities. • Rebate Management • • Review, validate, and process customer rebate claims in accordance with contractual terms and company policies. • • Calculate rebate earnings, accruals, and settlements accurately and within established timelines. • • Investigate and resolve rebate discrepancies, claim deductions, and payment disputes. • • Maintain rebate agreements, pricing terms, and supporting documentation. • Customer & Stakeholder Collaboration • • Act as the primary point of contact for customers regarding outstanding disputes. • • Collaborate with Sales, Customer Service, Finance, Pricing, Logistics, and Credit teams to resolve issues efficiently. • • Communicate dispute status and outcomes to customers and stakeholders. • • Escalate high-risk or complex disputes to management when necessary. • Accounts Receivable & Cash Flow Support • • Support Accounts Receivable and Collections teams in reducing aged receivables. • • Ensure disputes are resolved promptly to accelerate cash collection. • • Monitor deduction balances and open dispute aging. • • Identify disputed items impacting customer payments and cash flow. • Financial Analysis & Reconciliation • • Perform rebate accrual and settlement reconciliations. • • Analyze rebate trends, variances, and financial impacts. • • Support month-end and year-end close activities related to rebate accounting. • • Ensure financial accuracy and compliance in rebate transactions.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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