Onboarding Specialist I

Job Title:

Onboarding Specialist I

Department:

Human Resources

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under routine supervision, this position completes DOT applications and onboards commercial, non-commercial, and contract drivers. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.

Job Description:

Key Responsibilities:

• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process

• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance

• Request, order, and provide driver applicants’ travel arrangements using company software and communicating with internal partners (client managers & operations personnel) for potential details and hotel arrangements.

• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met

• Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations

• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time

• Continue to promote the company to driver-applicants in the recruiting process. Ensure drivers have all pertinent information such as job descriptions and onboarding location.

• Receive phone applications, screen, & schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire

• Balance inbound and outbound calls within a call center

Qualifications:

Minimum Qualifications:

• Ability to provide effective written and verbal communication
• 1 year of related experience, such as in a fast-paced office or call center
• Basic experience in Microsoft Office Programs
• Aptitude to learn new computer programs quickly

Preferred Qualifications:

• Experience with Dynamics or ATS (Applicant Tracking Systems)

Skills and Abilities:

• Written and verbal communication skills
• Basic time management skills
• Ability to influence across multiple levels
• Ability to think critically, problem solve, and troubleshoot
• Ability to remain professional during difficult conversations
• Ability to perform in a fast-paced environment while managing multiple priorities.
• Provide superior service resulting in a favorable perception of the Company.
• Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems.
• Strong interpersonal skills with ability to work in a team environment that shares common goals and daily expectations.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED, High School

Work Experience:

Clerical/Administrative

Job Opening ID:

00620143 Onboarding Specialist I (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.